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~isPartOf:"Service business"
~subject:"Customer participation"
~subject:"Kundenservice"
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Customer participation
Kundenservice
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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Article
16
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16
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16
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English
16
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Joo, Jaehun
2
Le Nguyen Hau
2
Pham Ngoc Thuy
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Ahn, Jinwoo
1
Becker, Marc
1
Bloemer, Johanna M.
1
Chen, Yuan
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hong, Soon Goo
1
Jun, Jongkun
1
Lee, Donhee
1
Lee, Heejung
1
Lee, Sang M.
1
Lee, Thaemin
1
Li, Xiaodong
1
Mahr, Dominik
1
Mahrous, Abeer A.
1
Marakhimov, Azizbek
1
Odekerken-Schröder, Gaby
1
Palma, Freida C.
1
Park, Cheol
1
Pham Ngoc Tram Anh
1
Rho, Taeseok
1
Román, Sergio
1
Teng, Teng
1
Trimi, Silvana
1
Van Vaerenbergh, Yves
1
Van den Broeck, Anja
1
Vilnai-Yavetz, Iris
1
Zhang, Shengliang
1
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Service business
The journal of services marketing
47
Journal of business research : JBR
44
Journal of retailing and consumer services
43
International journal of hospitality management
35
Journal of service research
18
The service industries journal
18
Journal of service research : JSR
15
SpringerLink / Bücher
15
Journal of service theory and practice
14
International journal of contemporary hospitality management
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Journal of service management
11
Journal of the Academy of Marketing Science
11
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
10
Services marketing quarterly
9
International journal of business and economics
8
Journal of marketing
8
European journal of marketing
7
International journal of services and operations management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
The journal of business & industrial marketing
7
Gabler Edition Wissenschaft
6
International journal of quality and service sciences
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
Europäische Hochschulschriften / 5
5
Harvard-Business-Manager : das Wissen der Besten
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
Marketing intelligence & planning
5
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ECONIS (ZBW)
16
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
Customers' psychological ownership toward the third place
Joo, Jaehun
- In:
Service business
14
(
2020
)
3
,
pp. 333-360
Persistent link: https://www.econbiz.de/10012304261
Saved in:
4
Motivation triggers for customer participation in value co-creation
Palma, Freida C.
;
Trimi, Silvana
;
Hong, Soon Goo
- In:
Service business
13
(
2019
)
3
,
pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
Saved in:
5
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
6
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
7
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
8
Influence of customer-firm relationships on customer participation in the service industry
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Service business
10
(
2016
)
1
,
pp. 113-133
Persistent link: https://www.econbiz.de/10011722192
Saved in:
9
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
10
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
1
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