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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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Transforming customer brand engagement to co-creation value through participation energy and effort
Mai Thi My‑Quyen; Le Nguyen Hau - In: Service business 15 (2021) 3, pp. 493-514
Persistent link: https://www.econbiz.de/10012620105
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Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng; Zhang, Shengliang; Li, Xiaodong; Chen, Yuan - In: Service business 14 (2020) 2, pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
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Motivation triggers for customer participation in value co-creation
Palma, Freida C.; Trimi, Silvana; Hong, Soon Goo - In: Service business 13 (2019) 3, pp. 557-580
Persistent link: https://www.econbiz.de/10012124370
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How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies; Van Vaerenbergh, Yves; Van den … - In: Service business 13 (2019) 3, pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
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"Untact" : a new customer service strategy in the digital age
Lee, Sang M.; Lee, Donhee - In: Service business 14 (2020) 1, pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
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Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen; Kamalanon, Piyanoot; Janupiboon, Thanyamai P. - In: Service business 16 (2022) 4, pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
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Customer comfort during service robot interactions
Becker, Marc; Mahr, Dominik; Odekerken-Schröder, Gaby - In: Service business 17 (2023) 1, pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
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Critical success factors in relationship management for services outsourcing
Rhodes, Joan; Lok, Peter; Loh, Wilson; Cheng, Vincent - In: Service business 10 (2016) 1, pp. 59-86
Persistent link: https://www.econbiz.de/10011722157