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~isPartOf:"Service business"
~subject:"Kundenservice"
~subject:"Lieferantenmanagement"
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Kundenservice
Lieferantenmanagement
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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19
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English
19
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Aa, Zanna van der
1
Ahn, Jinwoo
1
Balaji, M. S.
1
Baptista, Cristina Sales
1
Becker, Marc
1
Bloemer, Johanna M.
1
Cambra Fierro, Jesús J.
1
Castellanos Verdugo, Mario
1
Centeno, Edgar
1
Chen, Yuan
1
Cheng, Pei-chu
1
Cheng, Vincent
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Gilboa, Shaked
1
Henseler, Jörg
1
Hu, Jer-San
1
Huang, Jin-An
1
Jun, Jongkun
1
Lai, Chi-Shiun
1
Lee, Chia-chi
1
Lee, Donhee
1
Lee, Heejung
1
Lee, Sang M.
1
Lee, Thaemin
1
Li, Xiaodong
1
Lin, Tyrone T.
1
Loh, Wilson
1
Lok, Peter
1
Mahr, Dominik
1
Mota, João
1
Odekerken-Schröder, Gaby
1
Olavarría Jaraba, Ana
1
Park, Cheol
1
Prashar, Sanjeev
1
Przyczynski, Renato
1
Rho, Taeseok
1
Rhodes, Joan
1
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Service business
Industrial marketing management : the international journal for industrial and high-tech firms
454
The journal of business & industrial marketing
197
Journal of business research : JBR
162
Journal of business-to-business marketing
85
The journal of services marketing
57
Journal of retailing and consumer services
49
SpringerLink / Bücher
43
International journal of hospitality management
40
Journal of the Academy of Marketing Science
40
Journal of marketing
33
Journal of strategic marketing
29
The service industries journal
29
Journal of service research
26
Gabler Edition Wissenschaft
25
Springer eBook Collection / Business and Economics
24
Journal of service research : JSR
23
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
22
International journal of production economics
21
Services marketing quarterly
20
Marketing intelligence & planning
19
Journal of personal selling & sales management : JPSSM
17
European journal of marketing
15
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
15
Journal of service theory and practice : JSTP
14
International journal of contemporary hospitality management
13
International journal of procurement management
13
The journal of personal selling & sales management : JPSSM
13
Business horizons
12
European journal of marketing : EJM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
12
International journal of services and operations management
12
Journal of marketing management : MM
12
Journal of retailing
12
Journal of service theory and practice
12
Neue betriebswirtschaftliche Forschung : Nbf
12
Journal of customer behaviour
10
Journal of service management
10
Managing service quality : MSQ ; an international journal
10
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ECONIS (ZBW)
19
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1
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
2
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
3
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
4
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
5
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
6
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
7
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
8
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
9
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
10
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
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