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Dimensions of behavior and proactive improvement in hotel outsourcing relationships : the role of justice
Espino-Rodríguez, Tomás F.; Ramírez-Fierro, Juan Carlos - In: Service business 13 (2019) 3, pp. 479-508
Persistent link: https://www.econbiz.de/10012124353
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi; Lin, Tyrone T.; Cheng, Pei-chu - In: Service business 7 (2013) 2, pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
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The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An; Lai, Chi-Shiun; Hu, Jer-San; Weng, Rhay-Hung - In: Service business 8 (2014) 4, pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
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Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna; Prashar, Sanjeev; Tata, Sai Vijay - In: Service business 15 (2021) 4, pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
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Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales; Mota, João; Santos, Jose Novais - In: Service business 16 (2022) 3, pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
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Critical success factors in relationship management for services outsourcing
Rhodes, Joan; Lok, Peter; Loh, Wilson; Cheng, Vincent - In: Service business 10 (2016) 1, pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
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Influence of customer-firm relationships on customer participation in the service industry
Ahn, Jinwoo; Rho, Taeseok - In: Service business 10 (2016) 1, pp. 113-133
Persistent link: https://www.econbiz.de/10011722192
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Using customer contact centres as relationship marketing instruments
Aa, Zanna van der; Bloemer, Johanna M.; Henseler, Jörg - In: Service business 9 (2015) 2, pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
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Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S. - In: Service business 9 (2015) 1, pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
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CRM and RQ as key factors in retail setting services in an economic crisis context : the case of travel agencies
Ángeles Oviedo-García, Maria de los; Vega Vázquez, … - In: Service business 9 (2015) 4, pp. 663-685
Persistent link: https://www.econbiz.de/10011407254