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Dienstleistung
15
Services
15
Dienstleistungssektor
9
Service industry
9
Innovation
7
Dienstleistungsqualität
5
Service quality
5
Betriebliche Wertschöpfung
4
Service innovation
4
Value creation
4
Customer integration
3
Customer satisfaction
3
Dienstleistungsinnovation
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Innovation management
3
Innovationsmanagement
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Kundenintegration
3
Kundenzufriedenheit
3
Beziehungsmarketing
2
Bundling strategy
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Business network
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Information technology
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Informationstechnik
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Leistungsbündel
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Network
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New product development
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Produktentwicklung
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Relationship marketing
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Service-Dominant Logic
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Service-dominant logic
2
Servitization
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Strategic management
2
Strategisches Management
2
Unternehmensnetzwerk
2
3Ts (task e-tangible treatment)
1
AHP approach
1
AHP-Verfahren
1
Accommodation service
1
Actor-network theory
1
Advance services
1
Akteur-Netzwerk-Theorie
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Lee, Sang M.
3
Benedettini, Ornella
1
Chen, Liqiang
1
Chiang, Ai-Hsuan
1
Chirumalla, Koteshwar
1
Chou, Szu-Yu
1
Geum, Youngjung
1
Hong, Soon Goo
1
Hsiao, Li-Chun
1
Huang, Hui-Ling
1
Izquero-Yusta, Alicia
1
Jeon, Hongseok
1
Jiménez-Zarco, Ana Isabel
1
José Quero, María
1
Kelleher, Carol
1
Kim, Ki-Hun
1
Kim, Kwang-Jae
1
Kim, Min-Jun
1
Lai, Jung-Yu
1
Le Nguyen Hau
1
Lee, Donhee
1
Lee, Hakyeon
1
Lim, Chiehyeon
1
Lindhult, Erik
1
Liu, Shunzhong
1
Luo, Ching-Ching
1
Martínez-Ruiz, María Pilar
1
Neely, Andy D.
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Nguyen Hong Phuoc
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Oghazi, Pejvak
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Parida, Vinit
1
Pham Ngoc Thuy
1
Rha, Jin Sung
1
Tai, Yang-Fei
1
Ventura, Rafael
1
Wang, Juite
1
Wang, Yi-Chieh
1
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Service business
The service industries journal
61
Journal of service management
60
The journal of services marketing
56
SpringerLink / Bücher
49
Journal of business research : JBR
44
Journal of service research : JSR
43
International journal of production economics
21
Journal of service research
21
The journal of business & industrial marketing
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
International journal of hospitality management
19
Journal of retailing and consumer services
18
The science of service systems
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of operational research : EJOR
16
Handbook of service science ; [Vol. 1]
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
The handbook of innovation and services : a multi-disciplinary perspective
15
European journal of marketing : EJM
14
Ifo-Schnelldienst
14
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
NBER working paper series
14
Revue d'économie industrielle
13
Schriften zum Produktionsmanagement
13
International journal of quality and service sciences
12
NBER Working Paper
12
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
12
Springer eBook Collection
12
Discussion paper / Centre for Economic Policy Research
11
European review of service economics and management
11
International journal of production research
11
Managing service quality : MSQ ; an international journal
11
Research
11
Service science, management and engineering : education for the 21st Century
11
Wirtschaft und Gesellschaft - WuG
11
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
10
Business horizons
9
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ECONIS (ZBW)
15
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15
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1
The relationship between strategic type and new service development competence : a study of Chinese knowledge intensive business services
Liu, Shunzhong
- In:
Service business
6
(
2012
)
2
,
pp. 157-175
Persistent link: https://www.econbiz.de/10009534900
Saved in:
2
Performance effects of aligning service innovation and the strategic use of information technology
Huang, Hui-Ling
- In:
Service business
8
(
2014
)
2
,
pp. 171-195
Persistent link: https://www.econbiz.de/10010351462
Saved in:
3
Key service innovation drivers in the tourism sector : empirical evidence and managerial implications
Jiménez-Zarco, Ana Isabel
;
Martínez-Ruiz, María Pilar
; …
- In:
Service business
5
(
2011
)
4
,
pp. 339-360
Persistent link: https://www.econbiz.de/10009535224
Saved in:
4
An integrative research framework for the online social network service
Lee, Sang M.
;
Chen, Liqiang
- In:
Service business
5
(
2011
)
3
,
pp. 259-276
Persistent link: https://www.econbiz.de/10009535235
Saved in:
5
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
6
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
7
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
8
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
9
A network text analysis of published papers in service business, 2007-2017 : research trends in the service sector
Lee, Sang M.
;
Rha, Jin Sung
- In:
Service business
12
(
2018
)
4
,
pp. 809-831
Persistent link: https://www.econbiz.de/10011919770
Saved in:
10
Developing new smart services using integrated morphological analysis : integration of the market-pull and technology-push approach
Geum, Youngjung
;
Jeon, Hongseok
;
Lee, Hakyeon
- In:
Service business
10
(
2016
)
3
,
pp. 531-555
Persistent link: https://www.econbiz.de/10011722355
Saved in:
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