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Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 16 (2022) 1, pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi; Lin, Tyrone T.; Cheng, Pei-chu - In: Service business 7 (2013) 2, pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
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The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun; Kim, Min-su; Jeon, Aeeun - In: Service business 7 (2013) 4, pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
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An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis; Gil-Pechuán, Ignacio; … - In: Service business 7 (2013) 4, pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An; Lai, Chi-Shiun; Hu, Jer-San; Weng, Rhay-Hung - In: Service business 8 (2014) 4, pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
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CRM and RQ as key factors in retail setting services in an economic crisis context : the case of travel agencies
Ángeles Oviedo-García, Maria de los; Vega Vázquez, … - In: Service business 9 (2015) 4, pp. 663-685
Persistent link: https://www.econbiz.de/10011407254
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Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus; Melero-Polo, Iguácel; Sese, Javier - In: Service business 9 (2015) 2, pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
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Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella; Roodt, Gerhard - In: Service business 9 (2015) 3, pp. 491-513
Persistent link: https://www.econbiz.de/10011386430