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Dienstleistungsqualität
109
Service quality
107
Beziehungsmarketing
84
Relationship marketing
80
Kundenzufriedenheit
77
Customer satisfaction
75
Consumer behaviour
58
Konsumentenverhalten
58
Dienstleistungssektor
20
Beschwerdemanagement
19
Complaint management
19
Service industry
19
Customer integration
17
Kundenintegration
17
Lieferantenmanagement
14
Satisfaction
14
Supplier relationship management
14
Emotion
12
Quality management
12
Qualitätsmanagement
12
Social Web
12
Social web
12
Customer service
11
Kundenservice
11
Confidence
10
Einzelhandel
10
Retail trade
10
Vertrauen
10
Betriebliche Wertschöpfung
9
E-commerce
9
Electronic Commerce
9
Online-Handel
9
Value creation
9
Viral marketing
9
Virales Marketing
9
Customer participation
8
Customer value
8
Hospital
8
Krankenhaus
8
Kundenwert
8
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Undetermined
143
Free
8
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Article
151
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Article in journal
147
Aufsatz in Zeitschrift
147
Case study
2
Fallstudie
2
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English
151
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Le Nguyen Hau
8
Lee, Donhee
6
Pham Ngoc Thuy
6
Chang, Hsin Hsin
3
Gil Saura, Irene
3
Jeng, Don Jyh-Fu
3
Joo, Jaehun
3
Lee, Sang M.
3
Bigné Alcañiz, J. Enrique
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Fandos-Roig, Juan Carlos
2
Forgas-Coll, Santiago
2
Fuentes-Blasco, María
2
Hong, Kwan Soo
2
Hong, Soon Goo
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Kim, Taegoo
2
Lee, Chia-chi
2
Lee, Gyehee
2
Lin, Tyrone T.
2
Mai Thi My‑Quyen
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Moliner-Velázquez, Beatriz
2
Park, Yongtae
2
Ruiz Mafe, Carla
2
Sánchez-García, Javier
2
To, W. M.
2
Trimi, Silvana
2
Tsai, Ching-Yi Daphne
2
Wang, Chih-wei
2
Wu, Shih-Hao
2
Yagil, Dana
2
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Service business
Journal of business research : JBR
797
Journal of retailing and consumer services
735
International journal of hospitality management
567
Industrial marketing management : the international journal for industrial and high-tech firms
444
The service industries journal
408
SpringerLink / Bücher
368
The journal of services marketing
339
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
255
International journal of contemporary hospitality management
236
The journal of business & industrial marketing
208
Journal of Services Marketing
201
Journal of hospitality marketing & management
200
Journal of travel and tourism marketing
197
Tourism management : research, policies, practice
196
Working paper / National Bureau of Economic Research, Inc.
196
Journal of the Academy of Marketing Science
194
Journal of strategic marketing
191
NBER working paper series
191
Services marketing quarterly
182
Auditing : a journal of practice & theory
179
Cogent business & management
176
Journal of service research : JSR
174
NBER Working Paper
171
International journal of electronic customer relationship management : IJECRM
164
Journal of service management
164
Journal of air transport management
149
Asia Pacific journal of marketing and logistics
148
The TQM journal : the international review of organizational improvement
145
Journal of marketing
139
European Journal of Marketing
136
International journal of quality and service sciences
131
Journal of retailing
131
Gabler Edition Wissenschaft
128
International Journal of Bank Marketing
126
Psychology & marketing
126
International journal of services and operations management
125
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Marketing intelligence & planning
122
International journal of productivity and quality management : IJPQM
121
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ECONIS (ZBW)
147
OLC EcoSci
4
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1
Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
Saved in:
2
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
3
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
4
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
5
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
Saved in:
6
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
7
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
8
CRM and RQ as key factors in retail setting services in an economic crisis context : the case of travel agencies
Ángeles Oviedo-García, Maria de los
;
Vega Vázquez, …
- In:
Service business
9
(
2015
)
4
,
pp. 663-685
Persistent link: https://www.econbiz.de/10011407254
Saved in:
9
Does the nature of the relationship really matter? : an analysis of the roles of loyalty and involvement in service recovery processes
Cambra-Fierro, Jesus
;
Melero-Polo, Iguácel
;
Sese, Javier
- In:
Service business
9
(
2015
)
2
,
pp. 297-320
Persistent link: https://www.econbiz.de/10011384271
Saved in:
10
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella
;
Roodt, Gerhard
- In:
Service business
9
(
2015
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
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