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Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
53
Service quality
53
Customer satisfaction
45
Kundenzufriedenheit
45
Consumer behaviour
40
Konsumentenverhalten
40
Qualitätsmanagement
20
Quality management
18
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
11
Satisfaction
11
Supplier relationship management
11
Beschwerdemanagement
10
Complaint management
10
Emotion
10
Betriebliche Wertschöpfung
9
Dienstleistungssektor
9
Service industry
9
Social Web
9
Social web
9
Value creation
9
Confidence
8
Customer participation
8
Customer service
8
Kundenservice
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Innovation
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
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97
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2
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Lee, Donhee
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Le Nguyen Hau
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Joo, Jaehun
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Pham Ngoc Thuy
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Akhtar, Asif
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Huang, Stephen Chi-Tsun
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Melero-Polo, Iguácel
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Talib, Faisal
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Service business
Journal of business research : JBR
672
Journal of retailing and consumer services
592
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
588
International journal of productivity and quality management : IJPQM
482
The TQM journal : the international review of organizational improvement
457
SpringerLink / Bücher
426
International journal of quality & reliability management
421
Industrial marketing management : the international journal for industrial and high-tech firms
418
International journal of production research
392
International journal of hospitality management
302
Total quality management & business excellence
280
International journal of production economics
255
The journal of services marketing
231
The service industries journal
211
The journal of business & industrial marketing
198
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
185
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
172
European journal of operational research : EJOR
161
International journal of electronic customer relationship management : IJECRM
144
Gabler Edition Wissenschaft
141
Cogent business & management
136
International journal of contemporary hospitality management
135
Journal of marketing
128
International journal of services and operations management
123
Journal of hospitality marketing & management
123
Tourism management : research, policies, practice
122
Journal of service research : JSR
119
Journal of travel and tourism marketing
119
International journal of quality and service sciences
114
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
110
Journal of service management
109
The journal of brand management : an international journal
109
Marketing intelligence & planning
108
Journal of retailing
105
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
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ECONIS (ZBW)
97
OLC EcoSci
2
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1
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99
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1
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
2
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
3
An instrument for measuring the key practices of total quality management in ICT industry : an empirical study in India
Talib, Faisal
;
Rahman, Zillur
;
Akhtar, Asif
- In:
Service business
7
(
2013
)
2
,
pp. 275-306
Persistent link: https://www.econbiz.de/10009760430
Saved in:
4
Impact of national culture on the quality of information delivery in services
Gnanlet, Adelina
;
Yayla-Kullu, H. Muge
- In:
Service business
8
(
2014
)
1
,
pp. 135-169
Persistent link: https://www.econbiz.de/10010239423
Saved in:
5
Determinants of collective intelligence quality : comparison between Wiki and Q&A services in English and Korean users
Joo, Jaehun
;
Normatov, Ismatilla
- In:
Service business
7
(
2013
)
4
,
pp. 687-711
Persistent link: https://www.econbiz.de/10010201130
Saved in:
6
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Saved in:
7
Implementation of quality programs in health care organizations
Lee, Donhee
- In:
Service business
6
(
2012
)
3
,
pp. 387-404
Persistent link: https://www.econbiz.de/10009613972
Saved in:
8
Developing a process of concept generation for new product-service systems : a QFD and TRIZ-based approach
Kim, Sojung
;
Yoon, Byungun
- In:
Service business
6
(
2012
)
3
,
pp. 323-348
Persistent link: https://www.econbiz.de/10009613990
Saved in:
9
A comparative study of quality awards : evolving criteria and research
Lee, Donhee
;
Lee, Dong Hyun
- In:
Service business
7
(
2013
)
3
,
pp. 347-362
Persistent link: https://www.econbiz.de/10009776980
Saved in:
10
Impacts of service robots on service quality
Chiang, Ai-Hsuan
;
Trimi, Silvana
- In:
Service business
14
(
2020
)
3
,
pp. 439-459
Persistent link: https://www.econbiz.de/10012304296
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