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Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad; Abualqumboz, Moheeb - In: Service business 16 (2022) 1, pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
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Service employees' deviant behaviors and leader-member exchange in contexts of dispositional envy and dispositional jealousy
Kim, Soo Kyung; Jung, Dong-il; Lee, Jung Seung - In: Service business 7 (2013) 4, pp. 583-602
Persistent link: https://www.econbiz.de/10010201135
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Dimensions of behavior and proactive improvement in hotel outsourcing relationships : the role of justice
Espino-Rodríguez, Tomás F.; Ramírez-Fierro, Juan Carlos - In: Service business 13 (2019) 3, pp. 479-508
Persistent link: https://www.econbiz.de/10012124353
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Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector
Lee, Donhee - In: Service business 14 (2020) 1, pp. 47-74
Persistent link: https://www.econbiz.de/10012172757
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Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee; Hong, Kwan Soo; Kim, Nam Young - In: Service business 10 (2016) 1, pp. 159-177
Persistent link: https://www.econbiz.de/10011722216
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Psychological contract breach and service innovation behavior : psychological capital as a mediator
Kim, Taegoo; Karatepe, Osman M.; Lee, Gyehee - In: Service business 12 (2018) 2, pp. 305-329
Persistent link: https://www.econbiz.de/10011915056
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Organizational intellectual capital and its relation to frontline service employee innovative behavior : consumer value co-creation behavior as a moderator
Chou, Cindy Yunhsin; Huang, Chin Hsiu; Lin, Tzu-An - In: Service business 12 (2018) 4, pp. 663-684
Persistent link: https://www.econbiz.de/10011919758
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617