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The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An; Lai, Chi-Shiun; Hu, Jer-San; Weng, Rhay-Hung - In: Service business 8 (2014) 4, pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
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Critical success factors in relationship management for services outsourcing
Rhodes, Joan; Lok, Peter; Loh, Wilson; Cheng, Vincent - In: Service business 10 (2016) 1, pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
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CRM and RQ as key factors in retail setting services in an economic crisis context : the case of travel agencies
Ángeles Oviedo-García, Maria de los; Vega Vázquez, … - In: Service business 9 (2015) 4, pp. 663-685
Persistent link: https://www.econbiz.de/10011407254
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Analyzing relationship quality and its contribution to consumer relationship proneness
Olavarría Jaraba, Ana; Cambra Fierro, Jesús J.; … - In: Service business 12 (2018) 4, pp. 641-661
Persistent link: https://www.econbiz.de/10011919757
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Structural relationships between psychosocial risk, relationship quality, need for cognition, and quarantine intentions : the case of the quarantine hotel
Wu, Hung-Che; Chen, Xiaolian; Chang, Ya-Yuan - In: Service business 15 (2021) 4, pp. 587-611
Persistent link: https://www.econbiz.de/10012794096
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Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 6 (2012) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
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Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo; Hyun Kyung Kim; Kim, Hanna - In: Service business 7 (2013) 1, pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
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Frontline service employees’ customer-related social stressors, emotional exhaustion, and service recovery performance : customer orientation as a moderator
Kim, Taegoo; Paek, Soyon; Choi, Chang Hwan; Lee, Gyehee - In: Service business 6 (2012) 4, pp. 503-526
Persistent link: https://www.econbiz.de/10009663617
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Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu; Wang, Chih-wei - In: Service business 7 (2013) 2, pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
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Airline website loyalty formation and the moderating effects of gender and education
Forgas-Coll, Santiago; Palau i Saumell, Ramon; … - In: Service business 7 (2013) 2, pp. 255-274
Persistent link: https://www.econbiz.de/10009760432