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A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun; Huang, Lan-ying; Wang, Chi-tai - In: Service business 6 (2012) 2, pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
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The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An; Lai, Chi-Shiun; Hu, Jer-San; Weng, Rhay-Hung - In: Service business 8 (2014) 4, pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
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Employee emotional response toward healthcare organization’s service recovery efforts and its influences on service recovery performance
Kim, Sang-Man; Oh, Jae-Young - In: Service business 6 (2012) 3, pp. 297-321
Persistent link: https://www.econbiz.de/10009613999
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Enabling customer co-creation behavior at a distance : the case of patients using self-monitoring handheld devices in healthcare
Le Nguyen Hau; Pham Ngoc Thuy - In: Service business 16 (2022) 1, pp. 99-123
Persistent link: https://www.econbiz.de/10013172567
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Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee; Hong, Kwan Soo; Kim, Nam Young - In: Service business 10 (2016) 1, pp. 159-177
Persistent link: https://www.econbiz.de/10011722216
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Translating satisfaction determination from health care to the automotive industry
Meinzer, Stefan; Prenninger, Johann; Vesel, Patrick; … - In: Service business 10 (2016) 4, pp. 651-685
Persistent link: https://www.econbiz.de/10011722415
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Innovation and service-dominant logic : editorial
Huarng, Kun-Huang; Cervera, Amparo; Mas-Verdu, Francisco - In: Service business 12 (2018) 3, pp. 453-456
Persistent link: https://www.econbiz.de/10011915100
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Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young - In: Service business 12 (2018) 3, pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
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Implementation of quality programs in health care organizations
Lee, Donhee - In: Service business 6 (2012) 3, pp. 387-404
Persistent link: https://www.econbiz.de/10009613972
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Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector
Lee, Donhee - In: Service business 14 (2020) 1, pp. 47-74
Persistent link: https://www.econbiz.de/10012172757