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Service-ability : create a cus...
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Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
82
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80
Dienstleistungsqualität
78
Service quality
77
Consumer behaviour
57
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20
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19
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Le Nguyen Hau
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Kim, Min-su
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Mai Thi My‑Quyen
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Malliga Marimuthu
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Service business
SpringerLink / Bücher
2,123
Journal of business research : JBR
912
Journal of retailing and consumer services
779
International journal of hospitality management
587
Springer eBook Collection
557
Industrial marketing management : the international journal for industrial and high-tech firms
507
Gabler Edition Wissenschaft
453
Springer eBook Collection / Business and Economics
415
Europäische Hochschulschriften / 5
381
The service industries journal
365
The journal of services marketing
351
Research
319
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Tourism management : research, policies, practice
269
The journal of business & industrial marketing
254
International journal of contemporary hospitality management
235
Journal of travel and tourism marketing
232
Journal of the Academy of Marketing Science
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of hospitality marketing & management
210
Journal of Services Marketing
208
Journal of service research : JSR
202
Journal of strategic marketing
201
Journal of service management
200
Management Decision
191
Cogent business & management
172
European research studies
170
Services marketing quarterly
170
International journal of electronic customer relationship management : IJECRM
168
Psychology & marketing
165
Journal of marketing
163
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
149
Journal of retailing
148
International Journal of Contemporary Hospitality Management
144
Journal of business ethics : JOBE
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
141
European Journal of Marketing
139
essentials
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ECONIS (ZBW)
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
5
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
6
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
7
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
8
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
9
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
10
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
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