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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
61
Customer satisfaction
60
Beziehungsmarketing
44
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
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Undetermined
105
Free
4
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Article
109
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Article in journal
107
Aufsatz in Zeitschrift
107
Case study
1
Fallstudie
1
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English
109
Author
All
Le Nguyen Hau
6
Lee, Donhee
5
Pham Ngoc Thuy
5
Jeng, Don Jyh-Fu
3
Chang, Hsin Hsin
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Hong, Kwan Soo
2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Bagur-Femenías, Llorenç
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bigné Alcañiz, J. Enrique
1
Bikfalvi, A.
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Castellanos Verdugo, Mario
1
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Published in...
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Service business
International journal of hospitality management
439
Journal of retailing and consumer services
337
The service industries journal
297
Journal of business research : JBR
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
223
The journal of services marketing
210
NBER working paper series
185
Working paper / National Bureau of Economic Research, Inc.
182
Auditing : a journal of practice & theory
174
NBER Working Paper
164
International journal of contemporary hospitality management
162
Services marketing quarterly
142
Journal of hospitality marketing & management
141
Journal of air transport management
136
Journal of Services Marketing
130
The TQM journal : the international review of organizational improvement
128
Tourism management : research, policies, practice
123
Journal of travel and tourism marketing
122
International journal of quality and service sciences
120
International journal of productivity and quality management : IJPQM
117
International journal of quality & reliability management
115
Health care management review : HCM review
106
Cogent business & management
104
International journal of services and operations management
104
Journal of service research : JSR
103
Total quality management & business excellence
97
Discussion paper series / IZA
96
Journal of service management
96
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
International journal of services, economics and management
78
Managing service quality : MSQ ; an international journal
76
Journal of health economics
75
Management science : journal of the Institute for Operations Research and the Management Sciences
75
SpringerLink / Bücher
73
International journal of production economics
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
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ECONIS (ZBW)
107
OLC EcoSci
2
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1
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
2
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
3
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
4
Servitization and networking : large-scale survey findings on product-related services
Bikfalvi, A.
;
Lay, G.
;
Maloca, S.
;
Waser, B. R.
- In:
Service business
7
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009728548
Saved in:
5
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
6
The determinants of successful R&D consortia : government strategy for the servitization of manufacturing
Lin, Feng-jyh
;
Lin, Yi Hsin
- In:
Service business
6
(
2012
)
4
,
pp. 489-502
Persistent link: https://www.econbiz.de/10009663619
Saved in:
7
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
8
Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-Fu
;
Kuo, Sky Fang-wen
- In:
Service business
6
(
2012
)
4
,
pp. 425-458
Persistent link: https://www.econbiz.de/10009663625
Saved in:
9
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
10
Impact of national culture on the quality of information delivery in services
Gnanlet, Adelina
;
Yayla-Kullu, H. Muge
- In:
Service business
8
(
2014
)
1
,
pp. 135-169
Persistent link: https://www.econbiz.de/10010239423
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