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Dienstleistungsqualität
5
Qualitätsmanagement
5
Service quality
5
Dienstleistungssektor
4
Gesundheitsversorgung
4
Gesundheitswesen
4
Health care
4
Health care system
4
Quality management
4
Social Web
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Social web
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Beziehungsmarketing
3
Dienstleistung
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Hospital
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Krankenhaus
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Relationship marketing
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Service industry
3
Services
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Altersgruppe
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Customer satisfaction
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Digital platform
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Digitale Plattform
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Healthcare service
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Informationsverbreitung
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Kundenzufriedenheit
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Organizational behaviour
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Persönlichkeitsmerkmal
2
Preisverleihung
2
Thailand
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Verhalten in Organisationen
2
Versicherung
2
Website
2
3Ts (task e-tangible treatment)
1
A multi-group analysis
1
A smart governance-based public service innovation model (SG-PSIM)
1
AHP approach
1
AHP-Verfahren
1
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English
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Lee, Donhee
15
Lee, Sang M.
11
Hong, Soon Goo
3
Chen, Liqiang
2
Hong, Kwan Soo
2
Lee, Dong Hyun
2
Patrakosol, Buraj
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An, Dong-Han
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Chin, HeeSoo
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Choi, Kanghwa
1
Hong, Soon-Goo
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Kim, Na Rang
1
Kim, Nam Young
1
Lee, DonHee
1
Lee, Hyun-Mi
1
Marasini, Durga Prasad
1
Olson, David L.
1
Rha, Jin Sung
1
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Service business
Management decision : MD
20
Industrial Management & Data Systems
16
Industrial management & data systems
16
E-Commerce Operations Management(2nd Edition )
12
European Journal of Operational Research
12
Management Decision
12
Service business : an international journal
10
International Journal of Operations & Production Management
9
International Journal of Quality Innovation
9
International journal of quality innovation
9
Socio-Economic Planning Sciences
9
Global business and finance review
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
American Journal of Business
6
The service industries journal
6
Organizational dynamics : a quarterly review of organizational behavior for professional managers
5
European journal of operational research : EJOR
4
International Journal of Physical Distribution & Materials Management
4
International journal of management & enterprise development : IJMED
4
Management Science
4
The Executive : an Academy of Management Publication
4
Academy of Management journal : AMJ
3
Global Business & Finance Review (GBFR)
3
International Journal of Production Economics
3
International entrepreneurship and management journal
3
International journal of information technology and management : IJITM
3
International journal of production research
3
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
3
Journal of internet commerce
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
The Service Industries Journal
3
Electronic government : EG; an international journal
2
Enterprise information systems
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International Journal of Manpower
2
International journal of electronic business
2
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
2
International journal of manpower
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ECONIS (ZBW)
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OLC EcoSci
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1
Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
16
(
2022
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
Saved in:
2
Healthcare wearable devices : an analysis of key factors for continuous use intention
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
4
,
pp. 503-531
Persistent link: https://www.econbiz.de/10012417967
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
5
Implementation of quality programs in health care organizations
Lee, Donhee
- In:
Service business
6
(
2012
)
3
,
pp. 387-404
Persistent link: https://www.econbiz.de/10009613972
Saved in:
6
Effects of key value co-creation elements in the healthcare system : focusing on technology applications
Lee, Donhee
- In:
Service business
13
(
2019
)
2
,
pp. 389-417
Persistent link: https://www.econbiz.de/10012124335
Saved in:
7
HEALTHQUAL : a multi-item scale for assessing healthcare service quality
Lee, Donhee
- In:
Service business
11
(
2017
)
3
,
pp. 491-516
Persistent link: https://www.econbiz.de/10011732398
Saved in:
8
Impact of organizational culture and capabilities on employee commitment to ethical behavior in the healthcare sector
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 47-74
Persistent link: https://www.econbiz.de/10012172757
Saved in:
9
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa
;
Lee, Donhee
;
Olson, David L.
- In:
Service business
9
(
2015
)
1
,
pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Saved in:
10
A comparative study of quality awards : evolving criteria and research
Lee, Donhee
;
Lee, Dong Hyun
- In:
Service business
7
(
2013
)
3
,
pp. 347-362
Persistent link: https://www.econbiz.de/10009776980
Saved in:
1
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