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Customer satisfaction, service...
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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
84
Relationship marketing
80
Consumer behaviour
65
Konsumentenverhalten
65
Beschwerdemanagement
20
Complaint management
20
Dienstleistungssektor
20
Customer integration
19
Kundenintegration
19
Service industry
19
Satisfaction
17
Tourism
17
Tourismus
17
Social Web
16
Social web
16
Lieferantenmanagement
15
Supplier relationship management
15
Tourism industry
15
Tourismuswirtschaft
15
Customer value
13
Emotion
13
Kundenwert
13
Customer service
12
Kundenservice
12
Quality management
12
Qualitätsmanagement
12
Betriebliche Wertschöpfung
11
E-commerce
11
Electronic Commerce
11
Online-Handel
11
Value creation
11
Confidence
10
Einzelhandel
10
Online retailing
10
Retail trade
10
Vertrauen
10
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Undetermined
169
Free
10
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Article
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173
Aufsatz in Zeitschrift
173
Case study
3
Fallstudie
3
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English
179
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Le Nguyen Hau
8
Lee, Donhee
6
Pham Ngoc Thuy
6
Chang, Hsin Hsin
3
Jeng, Don Jyh-Fu
3
Joo, Jaehun
3
Lee, Chia-chi
3
Lee, Sang M.
3
Lin, Tyrone T.
3
Bigné Alcañiz, J. Enrique
2
Bouchet, Patrick
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Fandos-Roig, Juan Carlos
2
Forgas-Coll, Santiago
2
Gil Saura, Irene
2
Gil-Pechuán, Ignacio
2
Hong, Kwan Soo
2
Hong, Soon Goo
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Ishak Ismail
2
Jeon, Aeeun
2
Jeon, Hyeon Mo
2
Kim, DongHee
2
Kim, Kwang-jae
2
Kim, Min-su
2
Kim, Taegoo
2
Lebrun, Anne-Marie
2
Lee, Gyehee
2
Liu, Shunzhong
2
Llach, Josep
2
Mai Thi My‑Quyen
2
Malliga Marimuthu
2
Martínez, Patricia
2
Melero-Polo, Iguácel
2
Park, Yongtae
2
Pérez, Andrea
2
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Service business
Tourism management : research, policies, practice
1,283
Journal of business research : JBR
987
Tourism economics : the business and finance of tourism and recreation
908
Journal of retailing and consumer services
853
International journal of hospitality management
835
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
748
Tourism management perspectives : TMP
596
Journal of travel and tourism marketing
566
Industrial marketing management : the international journal for industrial and high-tech firms
502
The service industries journal
496
Tourism analysis : an interdisciplinary tourism & hospitality journal
435
SpringerLink / Bücher
421
International journal of contemporary hospitality management
415
International Journal of Contemporary Hospitality Management
397
The journal of services marketing
369
Journal of Services Marketing
358
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
323
Journal of hospitality marketing & management
308
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
288
Tourism planning & development
264
Worldwide Hospitality and Tourism Themes
254
European Journal of Marketing
242
Journal of the Academy of Marketing Science
237
Annals of tourism research : ATR ; a social sciences journal
234
The journal of business & industrial marketing
230
Cogent business & management
222
Journal of air transport management
220
Journal of strategic marketing
213
International Journal of Bank Marketing
205
Services marketing quarterly
204
NBER working paper series
199
Working paper / National Bureau of Economic Research, Inc.
196
Journal of service research : JSR
195
Asia Pacific journal of marketing and logistics
181
Auditing : a journal of practice & theory
181
International journal of electronic customer relationship management : IJECRM
181
Journal of hospitality and tourism insights
180
NBER Working Paper
179
Journal of service management
178
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ECONIS (ZBW)
173
OLC EcoSci
6
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1
Customer participation to co-create value in human transformative services : a study of higher education and health care services
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
10
(
2016
)
3
,
pp. 603-628
Persistent link: https://www.econbiz.de/10011722401
Saved in:
2
Market segmentation variables as moderators in the prediction of business tourist retention
Swart, Magdalena Petronella
;
Roodt, Gerhard
- In:
Service business
9
(
2015
)
3
,
pp. 491-513
Persistent link: https://www.econbiz.de/10011386430
Saved in:
3
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
Saved in:
4
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
5
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
6
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
7
Critical success factors in relationship management for services outsourcing
Rhodes, Joan
;
Lok, Peter
;
Loh, Wilson
;
Cheng, Vincent
- In:
Service business
10
(
2016
)
1
,
pp. 59-86
Persistent link: https://www.econbiz.de/10011722157
Saved in:
8
Tourist expectations and perception of service providers : a Brazilian perspective
Lima, Mariana Marques de
;
Mainardes, Emerson Wagner
; …
- In:
Service business
14
(
2020
)
1
,
pp. 131-166
Persistent link: https://www.econbiz.de/10012172773
Saved in:
9
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
10
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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