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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
61
Customer satisfaction
60
Beziehungsmarketing
44
Relationship marketing
42
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Quality management
12
Qualitätsmanagement
12
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Kundenintegration
9
Hospital
8
Krankenhaus
8
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Justice
6
Service recovery
6
Services
6
South Korea
6
Südkorea
6
Betriebliche Wertschöpfung
5
Business services
5
Confidence
5
Dienstleistung
5
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Undetermined
105
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4
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Article
109
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Aufsatz in Zeitschrift
107
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1
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1
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English
109
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Le Nguyen Hau
6
Lee, Donhee
5
Pham Ngoc Thuy
5
Jeng, Don Jyh-Fu
3
Chang, Hsin Hsin
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Hong, Kwan Soo
2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Bagur-Femenías, Llorenç
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bigné Alcañiz, J. Enrique
1
Bikfalvi, A.
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
Castellanos Verdugo, Mario
1
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Service business
NBER working paper series
634
Working paper / National Bureau of Economic Research, Inc.
564
NBER Working Paper
542
Discussion paper series / IZA
505
Economics of education review
446
International journal of hospitality management
404
Journal of retailing and consumer services
332
The service industries journal
301
IZA Discussion Paper
281
Journal of business research : JBR
264
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
231
Public management review
229
The journal of services marketing
211
International Journal of Public Sector Management
179
Auditing : a journal of practice & theory
174
CESifo working papers
168
IZA Discussion Papers
165
International journal of contemporary hospitality management
162
Policy research working paper : WPS
156
Working paper
150
World Bank E-Library Archive
148
Services marketing quarterly
142
The TQM journal : the international review of organizational improvement
140
Journal of hospitality marketing & management
138
Journal of air transport management
136
Journal of Services Marketing
130
Journal of public economics
127
Cogent business & management
125
Journal of travel and tourism marketing
122
International journal of productivity and quality management : IJPQM
121
International journal of quality & reliability management
120
Tourism management : research, policies, practice
120
International journal of quality and service sciences
117
International public management journal
109
Discussion paper
107
Journal of human resources : JHR
107
International journal of services and operations management
105
Discussion paper / Centre for Economic Policy Research
104
Journal of service research : JSR
103
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ECONIS (ZBW)
107
OLC EcoSci
2
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1
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
2
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
3
Investigation of the relationship between service values and loyalty behaviors under high commitment
Hur, Won-moo
;
Hyun Kyung Kim
;
Kim, Hanna
- In:
Service business
7
(
2013
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10009728543
Saved in:
4
Servitization and networking : large-scale survey findings on product-related services
Bikfalvi, A.
;
Lay, G.
;
Maloca, S.
;
Waser, B. R.
- In:
Service business
7
(
2013
)
1
,
pp. 61-82
Persistent link: https://www.econbiz.de/10009728548
Saved in:
5
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
6
The determinants of successful R&D consortia : government strategy for the servitization of manufacturing
Lin, Feng-jyh
;
Lin, Yi Hsin
- In:
Service business
6
(
2012
)
4
,
pp. 489-502
Persistent link: https://www.econbiz.de/10009663619
Saved in:
7
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
8
Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-Fu
;
Kuo, Sky Fang-wen
- In:
Service business
6
(
2012
)
4
,
pp. 425-458
Persistent link: https://www.econbiz.de/10009663625
Saved in:
9
The determinants of the transportation outsourcing strategy for the express delivery company
Lee, Chia-chi
;
Lin, Tyrone T.
;
Cheng, Pei-chu
- In:
Service business
7
(
2013
)
2
,
pp. 207-225
Persistent link: https://www.econbiz.de/10009760441
Saved in:
10
Impact of national culture on the quality of information delivery in services
Gnanlet, Adelina
;
Yayla-Kullu, H. Muge
- In:
Service business
8
(
2014
)
1
,
pp. 135-169
Persistent link: https://www.econbiz.de/10010239423
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