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Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance
Lee, Sang M.; Lee, Donhee - In: Service business 16 (2022) 1, pp. 1-28
Persistent link: https://www.econbiz.de/10013172545
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The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
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Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee; Hong, Kwan Soo; Kim, Nam Young - In: Service business 10 (2016) 1, pp. 159-177
Persistent link: https://www.econbiz.de/10011722216
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Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi; Lee, Changyong; Yoon, Byungun; Park, Yongtae - In: Service business 10 (2016) 4, pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
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Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon; Kim, Kwang-jae - In: Service business 11 (2017) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
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Innovation and service-dominant logic : editorial
Huarng, Kun-Huang; Cervera, Amparo; Mas-Verdu, Francisco - In: Service business 12 (2018) 3, pp. 453-456
Persistent link: https://www.econbiz.de/10011915100
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A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun; Huang, Lan-ying; Wang, Chi-tai - In: Service business 6 (2012) 2, pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
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Determinants of collective intelligence quality : comparison between Wiki and Q&A services in English and Korean users
Joo, Jaehun; Normatov, Ismatilla - In: Service business 7 (2013) 4, pp. 687-711
Persistent link: https://www.econbiz.de/10010201130
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Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José; Heras-Saizarbitoria, Iñaki; Dick, Gavin - In: Service business 8 (2014) 2, pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
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Impact of national culture on the quality of information delivery in services
Gnanlet, Adelina; Yayla-Kullu, H. Muge - In: Service business 8 (2014) 1, pp. 135-169
Persistent link: https://www.econbiz.de/10010239423