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Qualitätsmanagement für Dienst...
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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
63
Customer satisfaction
61
Beziehungsmarketing
46
Relationship marketing
43
Consumer behaviour
36
Konsumentenverhalten
36
Qualitätsmanagement
20
Dienstleistungssektor
19
Beschwerdemanagement
18
Complaint management
18
Quality management
18
Service industry
18
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Satisfaction
10
Supplier relationship management
10
Customer integration
9
Hospital
9
Krankenhaus
9
Kundenintegration
9
Einzelhandel
7
Emotion
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Services
7
South Korea
7
Südkorea
7
Taiwan
7
Viral marketing
7
Virales Marketing
7
Customer loyalty
6
Dienstleistung
6
Gesundheitsversorgung
6
Health care
6
Innovation
6
Justice
6
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1
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120
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Lee, Donhee
7
Le Nguyen Hau
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Pham Ngoc Thuy
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Jeng, Don Jyh-Fu
3
Akhtar, Asif
2
Chang, Hsin Hsin
2
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2
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2
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2
Davoud Nikbin
2
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2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Dong Hyun
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Rahman, Zillur
2
Talib, Faisal
2
To, W. M.
2
Wang, Chih-wei
2
Yagil, Dana
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Yoon, Byungun
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
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Alonso-Almeida, María Mar del
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Bali, Zsofia
1
Becker, Marc
1
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1
Benedettini, Ornella
1
Bigné Alcañiz, J. Enrique
1
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Service business
SpringerLink / Bücher
1,686
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
457
International journal of hospitality management
434
Gabler Edition Wissenschaft
406
Springer eBook Collection / Business and Economics
393
International journal of production research
380
Springer eBook Collection
358
Journal of retailing and consumer services
338
Europäische Hochschulschriften / 5
331
The service industries journal
316
Total quality management & business excellence
299
Journal of business research : JBR
277
Research
267
International journal of production economics
237
Quality management journal : QMJ
223
The journal of services marketing
220
Lehrbuch
218
Working paper / National Bureau of Economic Research, Inc.
196
NBER working paper series
193
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
175
NBER Working Paper
174
International journal of services and operations management
172
International journal of quality and service sciences
170
Services marketing quarterly
146
Journal of hospitality marketing & management
143
Health care management review : HCM review
140
Journal of air transport management
138
Tourism management : research, policies, practice
133
European journal of operational research : EJOR
128
Cogent business & management
126
Journal of travel and tourism marketing
124
Journal of service management
118
Journal of service research : JSR
118
Gabler Research
111
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ECONIS (ZBW)
115
OLC EcoSci
5
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1
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
Saved in:
2
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
3
Effects of hospital leadership, organizational systems, and ESWOS on medical error reduction
Lee, Donhee
;
Hong, Kwan Soo
;
Kim, Nam Young
- In:
Service business
10
(
2016
)
1
,
pp. 159-177
Persistent link: https://www.econbiz.de/10011722216
Saved in:
4
Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi
;
Lee, Changyong
;
Yoon, Byungun
;
Park, Yongtae
- In:
Service business
10
(
2016
)
4
,
pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
Saved in:
5
Development of a scale to measure the quality of mobile location-based services
Heo, Jun-Yeon
;
Kim, Kwang-jae
- In:
Service business
11
(
2017
)
1
,
pp. 141-159
Persistent link: https://www.econbiz.de/10011722680
Saved in:
6
Innovation and service-dominant logic : editorial
Huarng, Kun-Huang
;
Cervera, Amparo
;
Mas-Verdu, Francisco
- In:
Service business
12
(
2018
)
3
,
pp. 453-456
Persistent link: https://www.econbiz.de/10011915100
Saved in:
7
A framework for the selection of Six Sigma projects in services : case studies of banking and health care services in Taiwan
Hsieh, Ying-jiun
;
Huang, Lan-ying
;
Wang, Chi-tai
- In:
Service business
6
(
2012
)
2
,
pp. 243-264
Persistent link: https://www.econbiz.de/10009534895
Saved in:
8
Determinants of collective intelligence quality : comparison between Wiki and Q&A services in English and Korean users
Joo, Jaehun
;
Normatov, Ismatilla
- In:
Service business
7
(
2013
)
4
,
pp. 687-711
Persistent link: https://www.econbiz.de/10010201130
Saved in:
9
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Saved in:
10
Impact of national culture on the quality of information delivery in services
Gnanlet, Adelina
;
Yayla-Kullu, H. Muge
- In:
Service business
8
(
2014
)
1
,
pp. 135-169
Persistent link: https://www.econbiz.de/10010239423
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