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When the Customer Is King : Em...
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Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
84
Relationship marketing
80
Dienstleistungsqualität
77
Service quality
75
Consumer behaviour
57
Konsumentenverhalten
57
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer integration
15
Kundenintegration
15
Customer service
14
Emotion
14
Kundenservice
14
Dienstleistungssektor
13
Lieferantenmanagement
13
Social Web
13
Social web
13
Supplier relationship management
13
Service industry
12
Confidence
10
E-commerce
10
Einzelhandel
10
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10
Retail trade
10
Vertrauen
10
Online-Handel
9
Betriebliche Wertschöpfung
8
Customer participation
8
Customer value
8
Kundenwert
8
Online retailing
8
Value creation
8
Customer loyalty
7
Gesundheitswesen
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Health care system
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Le Nguyen Hau
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Davoud Nikbin
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Service business
Journal of business research : JBR
828
Journal of retailing and consumer services
797
International journal of hospitality management
567
IZA Discussion Papers
461
Industrial marketing management : the international journal for industrial and high-tech firms
449
Discussion paper series / IZA
407
SpringerLink / Bücher
341
The journal of services marketing
326
The service industries journal
308
Journal of Services Marketing
280
Tourism management : research, policies, practice
249
The journal of business & industrial marketing
238
Journal of travel and tourism marketing
226
International journal of contemporary hospitality management
217
Journal of the Academy of Marketing Science
217
NBER working paper series
216
European Journal of Marketing
213
Journal of hospitality marketing & management
212
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
207
Journal of strategic marketing
201
IZA Discussion Paper
178
International Journal of Bank Marketing
176
International journal of electronic customer relationship management : IJECRM
174
Journal of service research : JSR
173
Working paper / National Bureau of Economic Research, Inc.
171
NBER Working Paper
167
Psychology & marketing
164
Cogent business & management
163
Journal of service management
159
Services marketing quarterly
158
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of retailing
146
Journal of Business & Industrial Marketing
145
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
European journal of marketing : EJM
135
Marketing intelligence & planning
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
127
Gabler Edition Wissenschaft
121
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ECONIS (ZBW)
125
OLC EcoSci
6
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
5
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
6
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
7
The role of proactive postsales services in supplier innovativeness and customer satisfaction
Nguyen Thi Mai Trang
;
Nguyen Dinh Tho
- In:
Service business
13
(
2019
)
2
,
pp. 249-268
Persistent link: https://www.econbiz.de/10012124315
Saved in:
8
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
9
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
10
Creating a commercially compelling smart service encounter
Huang, Tseng-Lung
- In:
Service business
12
(
2018
)
2
,
pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
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