Narrow search
Showing 1 - 10 of 180
Cover Image
Investigating a revised service transition concept
Benedettini, Ornella; Neely, Andy D. - In: Service business 12 (2018) 4, pp. 701-730
Persistent link: https://www.econbiz.de/10011919761
Cover Image
Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
Cover Image
Dual focus : service-product orientation to manage the change paradox following servitization strategy
Zighan, Saad; Abualqumboz, Moheeb - In: Service business 16 (2022) 1, pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Cover Image
Service production in high captivity service firms
Ergene, Erim; Skaggs, Bruce; Echeveste, Inigo - In: Service business 15 (2021) 1, pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Cover Image
Challenge or opportunity? : a case of tire rental servitization from financial and channel perspectives
Hyun, Myungjin; Kim, Jieun - In: Service business 15 (2021) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10012489174
Cover Image
Seeking an innovation structure common to both manufacturing and services
Cáceres, Rafael; Guzmán Cuevas, Joaquín J. - In: Service business 9 (2015) 3, pp. 361-379
Persistent link: https://www.econbiz.de/10011386368
Cover Image
Flying on the clouds : how mobile applications enhance impulsive buying of low cost carriers
Ku, Edward C. S.; Chen, Chun-Der - In: Service business 14 (2020) 1, pp. 23-45
Persistent link: https://www.econbiz.de/10012172752
Cover Image
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales; Mota, João; Santos, Jose Novais - In: Service business 16 (2022) 3, pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Cover Image
A service innovation framework for start-up firms by integrating service experience engineering approach and capability maturity model
Wang, K. J.; Widagdo, J.; Lin, Y. S.; Yang, H. L.; … - In: Service business 10 (2016) 4, pp. 867-916
Persistent link: https://www.econbiz.de/10011722444
Cover Image
Shaping innovation in European knowledge-intensive business services
Hipp, Christiane; Gallego, Jorge; Rubalcaba-Bermejo, Luis - In: Service business 9 (2015) 1, pp. 41-55
Persistent link: https://www.econbiz.de/10011296100