Narrow search
Showing 1 - 10 of 28
Cover Image
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Cover Image
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M. - In: Services marketing quarterly 34 (2013) 1, pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
Cover Image
Emotional dissonance and customer service : an exploratory study
Julian, Craig C. - In: Services marketing quarterly 29 (2007/08) 3, pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Cover Image
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Cover Image
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit - In: Services marketing quarterly 34 (2013) 1, pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
Cover Image
What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard; Ouellet, Claudine; Cloutier, Jacinthe - In: Services marketing quarterly 43 (2022) 2, pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
Cover Image
Toward an improved understanding of online customer service delivery to millennials
Hodge, Sharon K.; Honeycutt, Earl D.; Shipley, Danica - In: Services marketing quarterly 40 (2019) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012179154
Cover Image
The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.; Capella, Michael L.; Kinard, Jerry L. - In: Services marketing quarterly 30 (2009) 3, pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
Cover Image
Consumer attitude toward outsourcing of technical support services : an exploratory study
Koku, Paul Sergius - In: Services marketing quarterly 30 (2009) 4, pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
Cover Image
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 89-105
Persistent link: https://www.econbiz.de/10003953055