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Satisfaction and loyalty from shopping mall experience and brand personality
Kim, Ji Wan; Lee, Freddy; Suh, Yong Gu - In: Services marketing quarterly 36 (2015) 1, pp. 62-76
Persistent link: https://www.econbiz.de/10010520734
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The impact of services brand personality on consumer-brand relationship quality
Ghantous, Nabil - In: Services marketing quarterly 37 (2016) 3, pp. 185-199
Persistent link: https://www.econbiz.de/10011537855
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Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil; Gao, Yuhui - In: Services marketing quarterly 33 (2012) 2, pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
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Exploring service quality of low cost airlines
El Haddad, Rania - In: Services marketing quarterly 40 (2019) 4, pp. 301-315
Persistent link: https://www.econbiz.de/10012179190
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Understanding satisfied and affectively committed clients' lack of referral intent
Hagenbuch, David J.; Wiese, Michael D.; Dose, Jennifer J.; … - In: Services marketing quarterly 29 (2007/08) 3, pp. 24-74
Persistent link: https://www.econbiz.de/10003756461
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Effects of perceived sacrifice, quality, value, and satisfaction on behavioral intentions in the service environment
Shukla, Paurav - In: Services marketing quarterly 31 (2010) 4, pp. 466-484
Persistent link: https://www.econbiz.de/10008729056
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Consumer service quality assessments and future revenues in small businesses : a case study
Freymann, Jeffrey W. von; Cuffe, Barry - In: Services marketing quarterly 31 (2010) 4, pp. 381-419
Persistent link: https://www.econbiz.de/10008729078
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The role of satisfaction in alumni perceptions and supportive behaviors
Stephenson, Amber L.; Yerger, David B. - In: Services marketing quarterly 36 (2015) 4, pp. 299-316
Persistent link: https://www.econbiz.de/10011398026
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
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The impact of customer education on customer loyalty through service quality
Suh, Munshik; Greene, Henry; Israilov, Baiastan; Rho, … - In: Services marketing quarterly 36 (2015) 3, pp. 261-280
Persistent link: https://www.econbiz.de/10011339263