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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
50
Relationship marketing
50
service quality
21
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18
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Services marketing
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customer satisfaction
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satisfaction
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loyalty
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Gilboa, Shaked
4
Choi, Beom Joon
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Shankar, Amit
3
Vilnai-Yavetz, Iris
3
Casidy, Riza
2
Clark, Melissa N.
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Datta, Biplab
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Gamliel, Eyal
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2
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Jebarajakirthy, Charles
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Kotzé, Theuns
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Mostert, Pierre
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Quach, Sara
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Rho, Taeseok
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Savas-Hall, Selen
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Seger-Guttmann, Tali
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Sheng, Xiaojing
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Shin, Hyunju
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Services marketing quarterly
NBER working paper series
814
Working paper / National Bureau of Economic Research, Inc.
741
NBER Working Paper
679
The journal of real estate finance and economics
514
Discussion paper series / IZA
435
International journal of hospitality management
429
Journal of retailing and consumer services
352
Journal of housing economics
314
Economics of education review
309
The service industries journal
296
Journal of business research : JBR
277
Journal of urban economics
271
Regional science & urban economics
256
IZA Discussion Paper
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Applied economics
218
CESifo working papers
215
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
188
Auditing : a journal of practice & theory
173
Real estate economics : journal of the American Real Estate and Urban Economics Association
171
International journal of contemporary hospitality management
168
Land economics : applied research on environmental resources
168
The journal of real estate research
158
Working paper
153
Discussion paper
149
Journal of air transport management
147
Tourism management : research, policies, practice
145
Journal of hospitality marketing & management
140
Applied economics letters
130
The TQM journal : the international review of organizational improvement
130
Journal of travel and tourism marketing
127
Discussion papers / CEPR
125
Journal of public economics
118
International journal of quality and service sciences
114
International journal of quality & reliability management
113
The American economic review
113
International journal of productivity and quality management : IJPQM
110
Service business
109
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ECONIS (ZBW)
140
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140
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1
Relating hedonism and business context to customer appearance
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 141-155
Persistent link: https://www.econbiz.de/10011537846
Saved in:
2
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Saved in:
3
Differences in advertising strategies of service marketers : a content analysis
Utkarsh
;
Maurya, Harshit
;
Medhavi, Sanjay
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Saved in:
4
Does high service quality reduce risk or create idiosyncratic returns?
Chen, Chien-Chung
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 155-169
Persistent link: https://www.econbiz.de/10011756717
Saved in:
5
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
6
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
7
A note on service switching : evidence from cloud storage services
Goode, Sigi
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 153-172
Persistent link: https://www.econbiz.de/10011289995
Saved in:
8
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
9
Are the generic scales enough to measure service quality of mobile banking? : a comparative analysis of generic service quality measurement scales to mobile banking context
Shankar, Amit
;
Datta, Biplab
;
Jebarajakirthy, Charles
- In:
Services marketing quarterly
40
(
2019
)
3
,
pp. 224-244
Persistent link: https://www.econbiz.de/10012179176
Saved in:
10
Exploring service quality of low cost airlines
El Haddad, Rania
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 301-315
Persistent link: https://www.econbiz.de/10012179190
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