//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Services marketing quarterly"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Kundenrückgewinnungsmanagement...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
53
Service quality
53
Consumer behaviour
51
Konsumentenverhalten
51
Customer satisfaction
45
Kundenzufriedenheit
45
Beschwerdemanagement
13
Complaint management
13
USA
13
United States
13
loyalty
11
Customer service
10
Kundenservice
10
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Customer integration
9
Kundenintegration
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Einzelhandel
8
Retail trade
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Markenführung
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Betriebliche Wertschöpfung
5
Dienstleistung
5
Emotion
5
Services
5
Telecommunications industry
5
more ...
less ...
Online availability
All
Undetermined
52
Free
2
Type of publication
All
Article
97
Type of publication (narrower categories)
All
Article in journal
97
Aufsatz in Zeitschrift
97
Language
All
English
97
Author
All
Greene, Henry
3
Leisen Pollack, Birgit
3
Prentice, Catherine
3
Rho, Taeseok
3
Thaichon, Park
3
Torres, Ivonne M.
3
Zúñiga, Miguel Ángel
3
Choi, Beom Joon
2
Gulas, Charles S.
2
Madadi, Rozbeh
2
Mattila, Anna S.
2
Quach, Sara
2
Shin, Hyunju
2
Smith, Katherine Taken
2
Smith, L. Murphy
2
Suh, Munshik
2
Tran, Trang P.
2
Adjei, Mavis T.
1
Aga, Mehmet
1
Aggarwal, Praveen
1
Ahn, Jinwoo
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Ashill, Nicholas J.
1
Babakus, Emin
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bautista, Reynaldo
1
Bavalur, Amulya Sai
1
Bernacchi, Michael
1
Best, Al M.
1
Bianchi, Constanza
1
Birch, Nancy J.
1
Black, Gregory S.
1
Blasco-López, Ma Francisca
1
Bosma, Maarten
1
Bình Nghiêm-Phú
1
Campos, Pimenta, Marco Tulio
1
Carlson, Jamie
1
Carter, Leanne
1
more ...
less ...
Published in...
All
Services marketing quarterly
Journal of business research : JBR
689
Journal of retailing and consumer services
602
Industrial marketing management : the international journal for industrial and high-tech firms
411
SpringerLink / Bücher
318
International journal of hospitality management
315
The journal of services marketing
249
The service industries journal
199
The journal of business & industrial marketing
196
Journal of the Academy of Marketing Science
177
Journal of strategic marketing
174
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
153
International journal of electronic customer relationship management : IJECRM
150
Journal of benefit-cost analysis : JBCA
143
Journal of service research : JSR
137
Journal of hospitality marketing & management
134
NBER working paper series
133
Journal of marketing
131
International journal of contemporary hospitality management
130
Gabler Edition Wissenschaft
129
Europäische Hochschulschriften / 5
123
Journal of travel and tourism marketing
122
Working paper / National Bureau of Economic Research, Inc.
119
Journal of service management
117
Tourism management : research, policies, practice
117
Journal of retailing
115
Asia Pacific journal of marketing and logistics
113
Psychology & marketing
113
The journal of product & brand management
113
The journal of brand management : an international journal
108
European Journal of Marketing
107
European journal of marketing : EJM
107
Cogent business & management
105
Journal of Business & Industrial Marketing
105
NBER Working Paper
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
103
Marketing intelligence & planning
101
Service business
95
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
92
Journal of marketing management : MM
87
more ...
less ...
Source
All
ECONIS (ZBW)
97
Showing
1
-
10
of
97
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
2
Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
3
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
4
Silence is not golden : firm response and nonresponse to consumer correspondence
Gulas, Charles S.
;
Larsen, James E.
- In:
Services marketing quarterly
33
(
2012
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10009583086
Saved in:
5
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
Saved in:
6
Scoring more after service failures : why do customers overclaim?
Khantimirov, Denis
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10011859504
Saved in:
7
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
8
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
9
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
10
"Calling again ..." : relationships between customer repeat calls, hostility, and service quality
Seger-Guttmann, Tali
;
Medler-Liraz, Hana
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10009745735
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->