Electronic services delivered over the Internet are gaining importance in the business world and give rise to the … “Internet of services” and “service ecosystems.” Now, a challenging question emerges: How can we develop new and innovative … services in these networked environments? Christoph Riedl elaborates conceptual solutions and tool support to address this …

-- Part III: Decisions of Congestion-Prone Service Firms -- Part IV: Social Welfare Issues for Congestion-Prone Services …This study presents new microeconomic analyses of congestion-prone services that comprise most private and public … services at the final consumption stage. It accounts for two distinctive features of congestion-prone services: the discrepancy …

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS … innovative ideas, research, and applications in the design, management, and evaluation of services. This year, the main theme was … the interdisciplinary aspect of services. The 22 full papers accepted for IESS were selected from 46 submissions and …

This book collects and reports on the results of a study conducted on the Chinese Software and Services Outsourcing … configure resources to promote specific value positions along its outsourced services value networks are identified and …