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Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
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How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing; Chou, Sheng-Fang; Gan, Bernard; Tu, Jin-Hua - In: The TQM journal : the international review of … 27 (2015) 5, pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
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Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad; Rehman, Mohsin Abdur; Pilelienė, Lina - In: The TQM journal : the international review of … 28 (2016) 1, pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Attractive quality for requirement assessment during the front-end of innovation
Rejeb, Helmi Ben; Boly, Vincent; Morel-Guimaraes, Laure - In: The TQM journal : the international review of … 23 (2011) 2, pp. 216-234
Persistent link: https://www.econbiz.de/10008938673
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How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil; Sebastianelli, Rose - In: The TQM journal : the international review of … 28 (2016) 4, pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669