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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
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Quality and legal aspects in public care procurement
Bröchner, Jan; Camén, Carolina; Eriksson, Henrik; … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 648-663
Persistent link: https://www.econbiz.de/10011584588
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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza; Cosimato, Silvia; Palumbo, Rocco - In: The TQM journal : the international review of … 29 (2017) 1, pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
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Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf; Ghazali, Roslan Johari Dato Mohd; … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
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Using HCAHPS data to improve hospital care quality
Carter, John C.; Silverman, Fred N. - In: The TQM journal : the international review of … 28 (2016) 6, pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
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Improving VTE prophylaxis in ward and ICU surgical urology patients : a Six-Sigma DMAIC methodology improvement project
Mousli, Hesham Metwalli; El Sayed, Iman; Zaki, Adel; … - In: The TQM journal : the international review of … 36 (2024) 2, pp. 634-663
Persistent link: https://www.econbiz.de/10014513377
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Value co-creation in the health-care ecosystem for sustained excellence : realization of patient-centered medicine through task shifting of nurses
Katsuda, Atsushi; Naito, Yoshiyuki; Ishihara, Toshihiko - In: The TQM journal : the international review of … 36 (2024) 3, pp. 832-846
Persistent link: https://www.econbiz.de/10014513417