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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
65
Qualitätsmanagement
65
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
Relationship marketing
31
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25
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Antony, Jiju
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Palumbo, Rocco
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Arif, Seema
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Agrawal, Gaurav
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Ahmad Jusoh
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The TQM journal : the international review of organizational improvement
NBER working paper series
814
Working paper / National Bureau of Economic Research, Inc.
741
NBER Working Paper
679
The journal of real estate finance and economics
514
Discussion paper series / IZA
435
International journal of hospitality management
429
Journal of retailing and consumer services
352
Journal of housing economics
314
Economics of education review
309
The service industries journal
296
Journal of business research : JBR
277
Journal of urban economics
271
Regional science & urban economics
256
IZA Discussion Paper
235
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
Applied economics
218
CESifo working papers
215
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
188
Auditing : a journal of practice & theory
173
Real estate economics : journal of the American Real Estate and Urban Economics Association
171
International journal of contemporary hospitality management
168
Land economics : applied research on environmental resources
168
The journal of real estate research
158
Working paper
153
Discussion paper
149
Journal of air transport management
147
Tourism management : research, policies, practice
145
Journal of hospitality marketing & management
140
Services marketing quarterly
140
Applied economics letters
130
Journal of travel and tourism marketing
127
Discussion papers / CEPR
125
Journal of public economics
118
International journal of quality and service sciences
114
International journal of quality & reliability management
113
The American economic review
113
International journal of productivity and quality management : IJPQM
110
Service business
109
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ECONIS (ZBW)
130
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1
An analysis of total quality management (TQM) practices in Zambian secondary schools : a survey of Lusaka district
Nawelwa, Joyce
;
Sichinsambwe, Chanda
;
Mwanza, Bupe Getrude
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 716-731
Persistent link: https://www.econbiz.de/10011507273
Saved in:
2
A path causal model of the effect of TQM practices on teachers' job satisfaction in schools in Qatar
El-Kassem, Rima Charbaji
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1145-1161
Persistent link: https://www.econbiz.de/10014547971
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3
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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4
Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis
;
Adamidou, Afroditi
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
Saved in:
5
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
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6
A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 496-526
Persistent link: https://www.econbiz.de/10011508302
Saved in:
7
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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8
Social media marketing in the wellness industry
Lagrosen, Stefan Olof
;
Grundén, Kerstin
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
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9
The effect of contingencies on mutual influence among quality awards and quality initiatives
Upadhyaya, Gururaj
;
Bhat, Subrahmanya
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 814-833
Persistent link: https://www.econbiz.de/10011616610
Saved in:
10
Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
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