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TQM success factors in North Indian manufacturing and service industries
Kumar, Raj; Garg, Dixit; Garg, T. K. - In: The TQM journal : the international review of … 23 (2011) 1, pp. 36-46
Persistent link: https://www.econbiz.de/10008938684
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Testing the three Rs model of service quality
Moyes, David; Cano-Kourouklis, Michele; Scott, Joan - In: The TQM journal : the international review of … 28 (2016) 3, pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
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A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Gupta, Sumana; Datta, Rabindranath - In: The TQM journal : the international review of … 28 (2016) 3, pp. 496-526
Persistent link: https://www.econbiz.de/10011508302
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SMEs' switching behavior in the natural gas market
Vigolo, Vania; Cassia, Fabio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Categorizing product attributes efficiently in QFD-Kano : a case analysis in telecommunication
Suef, Mokh; Suparno, Suparno; Singgih, Moses Laksono - In: The TQM journal : the international review of … 29 (2017) 3, pp. 512-527
Persistent link: https://www.econbiz.de/10011703582
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil; Sebastianelli, Rose - In: The TQM journal : the international review of … 28 (2016) 4, pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
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Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash; Iraj, Elham Bagheri; Shahrestani, … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 597-612
Persistent link: https://www.econbiz.de/10011584562