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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Customer satisfaction
86
Kundenzufriedenheit
85
Quality management
84
Qualitätsmanagement
84
Beziehungsmarketing
41
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41
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32
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Antony, Jiju
5
Cassia, Fabio
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Dandis, Ala' Omar
4
Palumbo, Rocco
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Shahin, Arash
4
Baccarani, Claudio
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Ciasullo, Maria Vincenza
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Salehi, Mahdi
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Vigolo, Vania
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Bonfanti, Angelo
2
Cobelli, Nicola
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Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Douglas, Jackie
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Kristensen, Kai
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Li, Li
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Magno, Francesca
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McDermott, Olivia
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Moyes, David
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Natarajan, Thamaraiselvan
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Ni, Arnt Kyawt
2
Sahney, Sangeeta
2
Samsa, Çağlar
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Sony, Michael
2
Ugolini, Marta Maria
2
Witell, Lars
2
Zineldin, Mosad
2
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
790
Journal of business research : JBR
733
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
726
Journal of business ethics : JOBE
660
Journal of retailing and consumer services
599
SpringerLink / Bücher
468
The service industries journal
428
Leadership & organization development journal
409
Leadership
373
International journal of contemporary hospitality management
334
Cogent business & management
307
The international journal of human resource management
306
The journal of services marketing
300
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
293
Discussion paper series / IZA
292
Tourism management : research, policies, practice
292
Journal of managerial psychology
266
Journal of business and psychology
256
NBER working paper series
250
Journal of vocational behavior
247
Working paper / National Bureau of Economic Research, Inc.
240
Journal of hospitality marketing & management
234
NBER Working Paper
218
Journal of travel and tourism marketing
216
Academy of Management journal : AMJ
207
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
206
The journal of management development
196
International journal of human resource management
192
Services marketing quarterly
180
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
179
Auditing : a journal of practice & theory
178
Journal of air transport management
175
Harvard-Business-Manager : das Wissen der Besten
168
Journal of management & organization : JMO
166
Administrative Sciences : open access journal
162
Journal of service research : JSR
162
Group & organization management : an international journal
160
Journal of management : JOM
160
Industrial marketing management : the international journal for industrial and high-tech firms
159
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ECONIS (ZBW)
170
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1
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
2
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
3
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
4
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
5
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
6
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
7
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
8
Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
24
(
2012
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
Saved in:
9
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
10
Impact of soft TQM practices on employee work role performance : role of innovative work behaviour and initiative climate
Vihari, Nitin Simha
;
Yadav, Mohit
;
Panda, Tapan Kumar
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 160-177
Persistent link: https://www.econbiz.de/10012885365
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