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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
87
Qualitätsmanagement
87
Customer satisfaction
86
Kundenzufriedenheit
85
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45
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Antony, Jiju
7
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Palumbo, Rocco
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Shahin, Arash
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Baccarani, Claudio
3
Ciasullo, Maria Vincenza
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Cobelli, Nicola
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Fitzgerald, Gerard
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3
Sony, Michael
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Vigolo, Vania
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Wu, Hsin-Hung
3
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2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
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Arif, Seema
2
Bhat, Shreeranga
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Bonfanti, Angelo
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Gijo, E. V.
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Ni, Arnt Kyawt
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Rosa, Angelo
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Sahney, Sangeeta
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Samsa, Çağlar
2
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2
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
742
NBER working paper series
712
Working paper / National Bureau of Economic Research, Inc.
633
NBER Working Paper
584
Journal of retailing and consumer services
553
Journal of business research : JBR
488
Journal of health economics
438
The service industries journal
397
Discussion paper series / IZA
361
Health care management review : HCM review
360
IMF Staff Country Reports
338
Journal of health organization and management
328
Health economics
324
Journal of Services Marketing
290
The journal of services marketing
285
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
285
SpringerLink / Bücher
282
Tourism management : research, policies, practice
276
International journal of contemporary hospitality management
275
The European journal of health economics : HEPAC ; health economics in prevention and care
266
Health care management science
264
European journal of operational research : EJOR
223
Journal of hospitality marketing & management
219
Journal of travel and tourism marketing
214
IZA Discussion Paper
187
Health economics review
179
Auditing : a journal of practice & theory
177
Cogent business & management
169
Management science : journal of the Institute for Operations Research and the Management Sciences
169
Services marketing quarterly
167
Journal of air transport management
163
Applied economics
162
Working paper
162
International journal of productivity and quality management : IJPQM
160
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
152
Health marketing quarterly
149
Journal of service research : JSR
147
International Journal of Bank Marketing
144
International journal of quality and service sciences
143
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ECONIS (ZBW)
177
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1
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
2
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
3
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
4
Applying the ISO 90001 process approach and service blueprint to
hospital
management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
5
Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
6
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
7
Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
8
Preparedness for
hospital
practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
9
Using HCAHPS data to improve
hospital
care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
Saved in:
10
Assessment of patient safety culture during COVID-19 : a cross-sectional study in a tertiary a-level
hospital
in China
Huang, Chih-Hsuan
;
Wang, Ying
;
Wu, Hsin-Hung
;
Yii-Ching, Lee
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1189-1201
Persistent link: https://www.econbiz.de/10013537685
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