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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
64
Qualitätsmanagement
64
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
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Antony, Jiju
4
Palumbo, Rocco
4
Baccarani, Claudio
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Cassia, Fabio
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Ciasullo, Maria Vincenza
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Dandis, Ala' Omar
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Shahin, Arash
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Bonfanti, Angelo
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Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Abu Ajamieh, Maha Waleed
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Ahmad Jusoh
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
419
Journal of business research : JBR
345
Journal of retailing and consumer services
333
IMF Staff Country Reports
304
The service industries journal
299
NBER working paper series
292
Working paper / National Bureau of Economic Research, Inc.
289
Auditing : a journal of practice & theory
261
NBER Working Paper
246
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
224
The journal of services marketing
210
The journal of corporate finance : contracting, governance and organization
203
Cogent business & management
178
Finance research letters
175
Journal of banking & finance
173
Discussion paper / Centre for Economic Policy Research
164
International journal of contemporary hospitality management
163
The accounting review : a publication of the American Accounting Association
162
Managerial auditing journal
145
Pacific-Basin finance journal
144
Journal of air transport management
142
Services marketing quarterly
142
Journal of hospitality marketing & management
138
Discussion paper series / IZA
130
Journal of Services Marketing
130
Corporate governance : an international review
123
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
122
Journal of financial economics
118
Corporate ownership & control : international scientific journal
117
International journal of productivity and quality management : IJPQM
117
Accounting horizons : a quarterly publication of the American Accounting Association
115
International journal of quality & reliability management
115
International journal of auditing : IJA
114
International journal of quality and service sciences
113
International review of financial analysis
111
Service business
111
Health care management review : HCM review
105
International journal of services and operations management
103
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ECONIS (ZBW)
129
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1
Does internal control contribute to quality management in higher education institutions? : Indonesia's adoption experience of the COSO integrated framework
Sofyani, Hafiez
;
Haslida Abu Hasan
;
Zakiah Saleh
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2162-2180
Persistent link: https://www.econbiz.de/10014456856
Saved in:
2
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
3
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
4
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
5
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
6
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
7
Improvements of public library service quality : perspective of libraries and study centres
Hallberg, Anette
;
Sipos-Zackrisson, Katarina
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 89-100
Persistent link: https://www.econbiz.de/10003943631
Saved in:
8
Quality assurance in Canadian police services
Cukier, Wendy
;
Barkel, Erin
;
Vaughan, Tania
;
Gekas, George
- In:
The TQM journal : the international review of …
24
(
2012
)
4
,
pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
Saved in:
9
Rural small firm service quality : an exploratory study
Moyes, David
- In:
The TQM journal : the international review of …
24
(
2012
)
3
,
pp. 248-259
Persistent link: https://www.econbiz.de/10009554248
Saved in:
10
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz
;
Zineldin, Mosad
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
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