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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer satisfaction
86
Kundenzufriedenheit
85
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
35
Relationship marketing
35
Quality management
34
Qualitätsmanagement
34
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27
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27
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English
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Dandis, Ala' Omar
4
Baccarani, Claudio
3
Shahin, Arash
3
Vigolo, Vania
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Datta, Rabindranath
2
Gremyr, Ida
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Gupta, Sumana
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Kristensen, Kai
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Natarajan, Thamaraiselvan
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Ni, Arnt Kyawt
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Sahney, Sangeeta
2
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
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Ahmad, Zeshan
1
Ahmed, Ezaz
1
Ajmal, Mian M.
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Al Asheq, Ahmed
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Alagiriswamy, Ravikumar
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Albadry, Omaima Munawar
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Alhamzah F. Abbas
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Aloini, Davide
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Alsharif, Ahmed H.
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Aslam, Wajeeha
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Awwad, Mohammad Suleiman
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Aziz, Rasha Abd El
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Banuro, Francis Yaw
1
Banuro, Joseph Kwaku
1
Bauer, Maira
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1
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
461
International journal of hospitality management
407
European journal of operational research : EJOR
350
Journal of business research : JBR
340
International Journal of Physical Distribution & Logistics Management
298
SpringerLink / Bücher
274
International journal of production research
266
Transportation research / E : an international journal
244
The journal of services marketing
221
International journal of production economics
220
Journal of Services Marketing
205
The service industries journal
193
International journal of logistics : research and applications
192
Tourism management : research, policies, practice
182
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
177
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
157
Logistics
157
International journal of contemporary hospitality management
154
International journal of logistics systems and management
133
European Journal of Marketing
119
International Journal of Bank Marketing
119
The international journal of logistics management
119
Cogent business & management
112
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of service research : JSR
106
Journal of air transport management
100
Asia Pacific journal of marketing and logistics
98
Industrial marketing management : the international journal for industrial and high-tech firms
96
Service business
95
Psychology & marketing
93
International Journal of Contemporary Hospitality Management
91
International journal of productivity and quality management : IJPQM
91
Journal of service management
89
International journal of services and operations management
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
Tourism management perspectives : TMP
85
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ECONIS (ZBW)
92
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1
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
2
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
3
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
4
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
5
Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
24
(
2012
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
Saved in:
6
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
7
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
8
A holistic framework to embed good company practice for customer retention
McCrory, Barbara
;
Pilcher, Nick
;
McMillan, Janice
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 257-275
Persistent link: https://www.econbiz.de/10011643357
Saved in:
9
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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