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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
69
Qualitätsmanagement
69
Customer satisfaction
62
Kundenzufriedenheit
62
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Antony, Jiju
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
546
NBER working paper series
374
Working paper / National Bureau of Economic Research, Inc.
351
Journal of retailing and consumer services
339
NBER Working Paper
321
The service industries journal
314
Journal of business research : JBR
281
Health care management review : HCM review
268
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
236
International journal of contemporary hospitality management
225
The journal of services marketing
214
Journal of health economics
209
Health care management science
208
Journal of health organization and management
196
IMF Working Papers
193
Auditing : a journal of practice & theory
174
SpringerLink / Bücher
173
Journal of hospitality marketing & management
163
European journal of operational research : EJOR
162
Discussion paper series / IZA
154
Tourism management : research, policies, practice
154
Health economics
143
Services marketing quarterly
142
Journal of air transport management
139
Management science : journal of the Institute for Operations Research and the Management Sciences
133
Journal of Services Marketing
130
Journal of travel and tourism marketing
128
International journal of services and operations management
124
International journal of quality & reliability management
121
International journal of productivity and quality management : IJPQM
119
International journal of quality and service sciences
119
Cogent business & management
115
Service business
114
Krankenhausmanagement : Strategien, Konzepte, Methoden
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
111
Journal of service research : JSR
104
The European journal of health economics : HEPAC ; health economics in prevention and care
102
Quality management journal : QMJ
101
Total quality management & business excellence
99
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ECONIS (ZBW)
141
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1
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
2
Applying the ISO 90001 process approach and service blueprint to
hospital
management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
3
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
4
Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method
Zineldin, Mosad
;
Zineldin, Jonas
;
Vasicheva, Valentina
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10010252107
Saved in:
5
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
6
Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
7
Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
8
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
9
Preparedness for
hospital
practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
10
Using HCAHPS data to improve
hospital
care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
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