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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
75
Qualitätsmanagement
75
Customer satisfaction
62
Kundenzufriedenheit
62
Health care
33
Hospital
33
Krankenhaus
33
Beziehungsmarketing
32
Relationship marketing
32
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Health care system
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Antony, Jiju
6
McDermott, Olivia
5
Palumbo, Rocco
4
Baccarani, Claudio
3
Cassia, Fabio
3
Ciasullo, Maria Vincenza
3
Dandis, Ala' Omar
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Shahin, Arash
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Sony, Michael
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
2
Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Gupta, Sumana
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Ilyas, Maryam
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1
Adewale, Abideen A.
1
Adinolfi, Paola
1
Agrawal, Gaurav
1
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
710
The economic and social review
530
Journal of business research : JBR
450
Discussion paper series / IZA
445
NBER working paper series
443
Working paper / National Bureau of Economic Research, Inc.
392
Journal of retailing and consumer services
381
NBER Working Paper
376
Journal of business ethics : JOBE
352
The service industries journal
350
Working paper / The Economic and Social Research Institute
334
International journal of contemporary hospitality management
309
Health care management review : HCM review
286
IZA Discussion Paper
263
The international journal of human resource management
259
Journal of the Statistical and Social Inquiry Society of Ireland
254
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
241
The journal of services marketing
235
The Irish banking review : a quarterly review
225
Journal of health organization and management
223
Journal of health economics
220
SpringerLink / Bücher
220
Cogent business & management
217
Health care management science
209
Journal of vocational behavior
206
Tourism management : research, policies, practice
201
Journal of managerial psychology
194
Working paper series
192
Journal of hospitality marketing & management
190
Journal of business and psychology
185
ESRI Working Paper
181
Auditing : a journal of practice & theory
175
European journal of operational research : EJOR
159
Health economics
159
Management science : journal of the Institute for Operations Research and the Management Sciences
158
Quarterly bulletin / Central Bank of Ireland
158
Journal of air transport management
155
CESifo working papers
149
Services marketing quarterly
148
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ECONIS (ZBW)
149
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1
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
2
Applying the ISO 90001 process approach and service blueprint to
hospital
management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
3
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
4
Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method
Zineldin, Mosad
;
Zineldin, Jonas
;
Vasicheva, Valentina
- In:
The TQM journal : the international review of …
26
(
2014
)
1
,
pp. 63-74
Persistent link: https://www.econbiz.de/10010252107
Saved in:
5
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
6
Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
7
Improving health care quality : the implementation of whistleblowing
Ciasullo, Maria Vincenza
;
Cosimato, Silvia
;
Palumbo, Rocco
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 167-183
Persistent link: https://www.econbiz.de/10011648892
Saved in:
8
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
9
Preparedness for
hospital
practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
10
Using HCAHPS data to improve
hospital
care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
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