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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva; Alagiriswamy, Ravikumar; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen; Rafique, Raza; Ur Rehman, Hakeem; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
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How e-tailing attributes affect perceived quality : the potential impact of customer demographics and online behaviors
Tamimi, Nabil; Sebastianelli, Rose - In: The TQM journal : the international review of … 28 (2016) 4, pp. 547-560
Persistent link: https://www.econbiz.de/10011584532
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Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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Attractive quality for requirement assessment during the front-end of innovation
Rejeb, Helmi Ben; Boly, Vincent; Morel-Guimaraes, Laure - In: The TQM journal : the international review of … 23 (2011) 2, pp. 216-234
Persistent link: https://www.econbiz.de/10008938673
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan; Ramanan, Deepak V.; Jayapal, … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
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Locally focused and digitally oriented : examining eco-museums' digitization in a service quality management perspective
Palumbo, Rocco; Ciasullo, Maria Vincenza; Pellegrini, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 398-417
Persistent link: https://www.econbiz.de/10013338039