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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis; Adamidou, Afroditi - In: The TQM journal : the international review of … 28 (2016) 3, pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
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Testing the three Rs model of service quality
Moyes, David; Cano-Kourouklis, Michele; Scott, Joan - In: The TQM journal : the international review of … 28 (2016) 3, pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
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A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Gupta, Sumana; Datta, Rabindranath - In: The TQM journal : the international review of … 28 (2016) 3, pp. 496-526
Persistent link: https://www.econbiz.de/10011508302
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Social media marketing in the wellness industry
Lagrosen, Stefan Olof; Grundén, Kerstin - In: The TQM journal : the international review of … 26 (2014) 3, pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
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The effect of contingencies on mutual influence among quality awards and quality initiatives
Upadhyaya, Gururaj; Bhat, Subrahmanya - In: The TQM journal : the international review of … 28 (2016) 6, pp. 814-833
Persistent link: https://www.econbiz.de/10011616610
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Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf; Ghazali, Roslan Johari Dato Mohd; … - In: The TQM journal : the international review of … 28 (2016) 6, pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
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Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo - In: The TQM journal : the international review of … 28 (2016) 6, pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
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Using HCAHPS data to improve hospital care quality
Carter, John C.; Silverman, Fred N. - In: The TQM journal : the international review of … 28 (2016) 6, pp. 974-990
Persistent link: https://www.econbiz.de/10011616733