Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The TQM journal : the international review of organizational improvement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
New market opportunities by me...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
86
Kundenzufriedenheit
85
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
35
Relationship marketing
35
Quality management
32
Qualitätsmanagement
32
Consumer behaviour
27
Konsumentenverhalten
27
Customer loyalty
10
Customer service
10
Kundenservice
10
Higher education institution
9
Hochschule
9
Viral marketing
7
Virales Marketing
7
Gesundheitsversorgung
6
Gesundheitswesen
6
Health care
6
Health care system
6
Hospital
6
India
6
Indien
6
Krankenhaus
6
Measurement
6
Messung
6
Customer value
5
E-commerce
5
Electronic Commerce
5
Italien
5
Italy
5
Kundenwert
5
Satisfaction
5
Students
5
Studierende
5
Tourism
5
Tourismus
5
Gastronomie
4
Kano model
4
more ...
less ...
Online availability
All
Undetermined
45
Free
7
Type of publication
All
Article
86
Type of publication (narrower categories)
All
Article in journal
86
Aufsatz in Zeitschrift
86
Conference paper
6
Konferenzbeitrag
6
Case study
1
Fallstudie
1
Mehrbändiges Werk
1
Multi-volume publication
1
more ...
less ...
Language
All
English
86
Author
All
Dandis, Ala' Omar
4
Baccarani, Claudio
3
Shahin, Arash
3
Vigolo, Vania
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Kristensen, Kai
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Sahney, Sangeeta
2
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Ajmal, Mian M.
1
Al Asheq, Ahmed
1
Alagiriswamy, Ravikumar
1
Albadry, Omaima Munawar
1
Alhamzah F. Abbas
1
Alsharif, Ahmed H.
1
Antony, Jiju
1
Aquilani, Barbara
1
Arif, Imtiaz
1
Arif, Seema
1
Aslam, Wajeeha
1
Awwad, Mohammad Suleiman
1
Aziz, Rasha Abd El
1
Banuro, Francis Yaw
1
Banuro, Joseph Kwaku
1
Blank, Cornelia
1
Boly, Vincent
1
Bouranta, Nancy
1
Cano-Kourouklis, Michele
1
Cappelli, Lucio
1
more ...
less ...
Published in...
All
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
446
International journal of hospitality management
386
Journal of business research : JBR
325
Journal of payments strategy & systems
216
Journal of Services Marketing
200
IMF Staff Country Reports
198
The journal of services marketing
196
Tourism management : research, policies, practice
182
The service industries journal
177
Journal of travel and tourism marketing
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of hospitality marketing & management
158
International journal of contemporary hospitality management
144
European Journal of Marketing
119
International Journal of Bank Marketing
116
Cogent business & management
107
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
107
Services marketing quarterly
105
Journal of service research : JSR
90
Service business
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
Asia Pacific journal of marketing and logistics
87
Journal of air transport management
87
Tourism management perspectives : TMP
86
Psychology & marketing
82
International Journal of Contemporary Hospitality Management
81
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
77
SpringerLink / Bücher
74
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of service management
73
Journal of strategic marketing
71
International journal of quality and service sciences
69
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
69
International Journal of Quality & Reliability Management
64
International journal of services and operations management
64
Staff working paper / Bank of Canada
64
European journal of marketing : EJM
63
more ...
less ...
Source
All
ECONIS (ZBW)
86
Showing
1
-
10
of
86
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
SMEs' switching behavior in the natural gas market
Vigolo, Vania
;
Cassia, Fabio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
Saved in:
2
Interrelationships among quality enablers, service quality, patients' satisfaction and
loyalty
in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
3
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
4
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
5
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
6
Investigating the impact of service quality and customer satisfaction on customer
loyalty
in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
7
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
8
Delighting customers of management education in India : a student perspective, part II
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
5
,
pp. 531-548
Persistent link: https://www.econbiz.de/10009313932
Saved in:
9
Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
Saved in:
10
Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes
;
Ajmal, Mian M.
;
Sandhu, Maqsood
- In:
The TQM journal : the international review of …
24
(
2012
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
Saved in:
1
2
3
4
5
6
7
8
9
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
