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A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Gupta, Sumana; Datta, Rabindranath - In: The TQM journal : the international review of … 28 (2016) 3, pp. 496-526
Persistent link: https://www.econbiz.de/10011508302
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Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana; Datta, Rabindranath - In: The TQM journal : the international review of … 24 (2012) 2, pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
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Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method
Swarnakar, Vikas; Bagherian, Anthony; Singh, A. R. - In: The TQM journal : the international review of … 35 (2023) 3, pp. 630-653
Persistent link: https://www.econbiz.de/10014321282
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Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services
Shahin, Arash; Iraj, Elham Bagheri; Shahrestani, … - In: The TQM journal : the international review of … 28 (2016) 4, pp. 597-612
Persistent link: https://www.econbiz.de/10011584562
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Measuring Internet banking service quality : an empirical evidence
Mir, Rouf Ahmad; Rameez, Raja; Tahir, Nida - In: The TQM journal : the international review of … 35 (2023) 2, pp. 492-518
Persistent link: https://www.econbiz.de/10014321221
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Quality assurance in Canadian police services
Cukier, Wendy; Barkel, Erin; Vaughan, Tania; Gekas, George - In: The TQM journal : the international review of … 24 (2012) 4, pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
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Rural small firm service quality : an exploratory study
Moyes, David - In: The TQM journal : the international review of … 24 (2012) 3, pp. 248-259
Persistent link: https://www.econbiz.de/10009554248
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Quality in the public procurement process
Rönnbäck, Åsa - In: The TQM journal : the international review of … 24 (2012) 5, pp. 447-460
Persistent link: https://www.econbiz.de/10009620511
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515