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~isPartOf:"The TQM journal : the international review of organizational improvement"
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The Impact of Customer Service...
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Customer satisfaction
18
Kundenzufriedenheit
18
Dienstleistungsqualität
16
Service quality
16
Beziehungsmarketing
14
Relationship marketing
14
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11
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
122
Journal of Services Marketing
107
Journal of business research : JBR
91
The journal of services marketing
85
International journal of hospitality management
82
International Journal of Bank Marketing
70
Journal of Consumer Marketing
66
SpringerLink / Bücher
62
The service industries journal
49
European Journal of Marketing
48
International Journal of Retail & Distribution Management
47
Journal of service research : JSR
38
International Journal of Contemporary Hospitality Management
36
International journal of contemporary hospitality management
36
Journal of service management
36
The TQM Magazine
35
International Journal of Physical Distribution & Logistics Management
33
Marketing Intelligence & Planning
33
Journal of hospitality marketing & management
31
Psychology & marketing
31
Strategic Direction
31
Services marketing quarterly
30
Human Resource Management International Digest
29
Journal of service research
28
Journal of Product & Brand Management
26
Journal of the Academy of Marketing Science
26
International journal of services and operations management
22
Journal of retailing
22
Journal of Business & Industrial Marketing
21
Service business
21
International Journal of Quality & Reliability Management
20
Cogent business & management
19
Harvard-Business-Manager : das Wissen der Besten
19
Journal of service theory and practice : JSTP
19
Managing service quality : MSQ ; an international journal
19
Springer eBook Collection / Business and Economics
19
Tourism management : research, policies, practice
19
Europäische Hochschulschriften / 5
18
International journal of quality and service sciences
18
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1
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
2
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
3
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
4
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
5
Is the NPS a trustworth performace measure?
Kristensen, Kai
;
Eskildsen, Jacob
- In:
The TQM journal : the international review of …
26
(
2014
)
2
,
pp. 202-214
Persistent link: https://www.econbiz.de/10010253368
Saved in:
6
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
7
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
8
Predicting customer loyalty to Airbnb using PLS-SEM : the role of authenticity, interactivity, involvement and customer engagement
Sallaku, Rezarta
;
Vigolo, Vania
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1346-1368
Persistent link: https://www.econbiz.de/10014548986
Saved in:
9
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
10
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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