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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
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The TQM journal : the international review of organizational improvement
Journal of business research : JBR
612
Journal of retailing and consumer services
608
International journal of hospitality management
593
Discussion paper series / IZA
440
The service industries journal
376
NBER working paper series
331
Working paper / National Bureau of Economic Research, Inc.
319
NBER Working Paper
285
Journal of Services Marketing
281
The journal of services marketing
280
Tourism management : research, policies, practice
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
268
IZA Discussion Paper
237
Journal of travel and tourism marketing
237
International journal of contemporary hospitality management
230
Journal of hospitality marketing & management
221
Auditing : a journal of practice & theory
180
Cogent business & management
168
Services marketing quarterly
166
Journal of air transport management
165
SpringerLink / Bücher
163
International journal of productivity and quality management : IJPQM
147
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
145
International Journal of Bank Marketing
144
Industrial marketing management : the international journal for industrial and high-tech firms
142
Service business
142
Journal of service research : JSR
141
European Journal of Marketing
140
Psychology & marketing
136
Economics of education review
133
IZA Discussion Papers
132
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
132
International Journal of Contemporary Hospitality Management
129
Journal of service management
126
CESifo working papers
125
International journal of quality & reliability management
125
International journal of quality and service sciences
121
Asia Pacific journal of marketing and logistics
117
Total quality management & business excellence
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ECONIS (ZBW)
156
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1
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
2
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
3
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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4
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
5
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
6
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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7
Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
Saved in:
8
Student satisfaction and impact of leadership in private universities
Arif, Seema
;
Ilyas, Maryam
;
Hammed, Abdul
- In:
The TQM journal : the international review of …
25
(
2013
)
4
,
pp. 399-416
Persistent link: https://www.econbiz.de/10009765696
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9
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
10
The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos
;
Bouranta, Nancy
- In:
The TQM journal : the international review of …
25
(
2013
)
2
,
pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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