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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Customer satisfaction
73
Kundenzufriedenheit
73
Quality management
71
Qualitätsmanagement
71
Beziehungsmarketing
48
Relationship marketing
48
Consumer behaviour
32
Konsumentenverhalten
32
Health care
24
Gesundheitsversorgung
22
Gesundheitswesen
22
Health care system
22
Hospital
21
Krankenhaus
21
Service industry
17
Dienstleistungssektor
16
Product quality
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11
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Antony, Jiju
6
Cassia, Fabio
4
Dandis, Ala' Omar
4
Palumbo, Rocco
4
Baccarani, Claudio
3
Ciasullo, Maria Vincenza
3
Fitzgerald, Gerard
3
Huang, Chih-Hsuan
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McDermott, Olivia
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Shahin, Arash
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Vigolo, Vania
3
Wu, Hsin-Hung
3
Al Haj Eid, Mohammad Badi’
2
Albsoul, Rania
2
Alshyyab, Muhammad Ahmed
2
Arif, Seema
2
Bonfanti, Angelo
2
Cobelli, Nicola
2
Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Dini, Mauro
2
Furterer, Sandra L.
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Ingelsson, Pernilla
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Kristensen, Kai
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Li, Li
2
Lilja, Johan
2
Magno, Francesca
2
Moyes, David
2
Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
2
Pencarelli, Tonino
2
Samsa, Çağlar
2
Sedevich-Fons, Leonardo
2
Sony, Michael
2
Ugolini, Marta Maria
2
Wahid, Roslina Ab
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The TQM journal : the international review of organizational improvement
Journal of business research : JBR
916
Journal of retailing and consumer services
777
The service industries journal
669
International journal of hospitality management
631
Industrial marketing management : the international journal for industrial and high-tech firms
498
SpringerLink / Bücher
452
The journal of services marketing
386
Discussion paper series / IZA
359
NBER working paper series
293
Journal of Services Marketing
290
Working paper / National Bureau of Economic Research, Inc.
283
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
International journal of contemporary hospitality management
256
NBER Working Paper
249
The journal of business & industrial marketing
240
Tourism management : research, policies, practice
211
IZA Discussion Paper
207
Journal of the Academy of Marketing Science
205
Journal of hospitality marketing & management
204
Journal of service research : JSR
204
Journal of service management
202
Journal of travel and tourism marketing
201
Journal of strategic marketing
200
Service business
200
Services marketing quarterly
198
Cogent business & management
191
European Journal of Marketing
188
Auditing : a journal of practice & theory
179
International Journal of Bank Marketing
172
International journal of electronic customer relationship management : IJECRM
168
Journal of retailing
163
Asia Pacific journal of marketing and logistics
156
Journal of air transport management
156
Small business economics : an entrepreneurship journal
153
Journal of marketing
151
International journal of services and operations management
150
Psychology & marketing
150
International journal of production economics
149
International journal of quality and service sciences
143
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ECONIS (ZBW)
159
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159
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1
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
2
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
3
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
4
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
5
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
6
The influence of airline service quality on passenger satisfaction and loyalty : the case of Uganda airline industry
Nambukasa, Juliet
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 520-532
Persistent link: https://www.econbiz.de/10010126410
Saved in:
7
Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong
;
Rabach, Nicholas
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
Saved in:
8
Customer perceived service quality and loyalty in Islamic banks : a collectivist cultural perspective
Kashif, Muhammad
;
Rehman, Mohsin Abdur
;
Pilelienė, Lina
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 62-78
Persistent link: https://www.econbiz.de/10011534353
Saved in:
9
Customer lifetime value : investigating the factors affecting attitudinal and behavioural brand loyalty
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
- In:
The TQM journal : the international review of …
34
(
2022
)
3
,
pp. 476-493
Persistent link: https://www.econbiz.de/10013338048
Saved in:
10
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
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