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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
67
Qualitätsmanagement
67
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
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Antony, Jiju
4
Palumbo, Rocco
4
Baccarani, Claudio
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Cassia, Fabio
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Ciasullo, Maria Vincenza
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Dandis, Ala' Omar
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Shahin, Arash
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Albsoul, Rania
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Arif, Seema
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Bonfanti, Angelo
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Li, Li
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Willar, Debby
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Zineldin, Mosad
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1
Abu Ajamieh, Maha Waleed
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Adamidou, Afroditi
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Adewale, Abideen A.
1
Adinolfi, Paola
1
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The TQM journal : the international review of organizational improvement
Bulletin of Indonesian economic studies
703
International journal of hospitality management
443
Economics and finance in Indonesia : EFI
363
Journal of retailing and consumer services
354
International Journal of Energy Economics and Policy : IJEEP
306
The service industries journal
298
NBER working paper series
284
Working paper / National Bureau of Economic Research, Inc.
277
Journal of business research : JBR
264
NBER Working Paper
249
Cogent business & management
237
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
212
World Bank E-Library Archive
207
Journal of payments strategy & systems
202
Policy research working paper : WPS
194
Journal of Asian finance, economics and business : JAFEB
184
Auditing : a journal of practice & theory
174
International journal of economics and financial issues : IJEFI
170
International journal of contemporary hospitality management
163
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
147
Services marketing quarterly
142
Discussion paper series / IZA
141
Prisma <Jakarta> : Indonesian journal of social and economic affairs
139
Journal of hospitality marketing & management
138
Journal of air transport management
137
Journal of Services Marketing
130
International journal of productivity and quality management : IJPQM
124
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
122
International journal of quality & reliability management
116
European research studies
115
International journal of quality and service sciences
115
Service business
110
Health care management review : HCM review
106
Finance research letters
105
International journal of services and operations management
105
Journal of service research : JSR
103
Working papers in trade and development
100
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ECONIS (ZBW)
133
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1
Effective strategy for lean implementation under a culturally diversified environment case : Danish subsidiary in
Indonesia
Frahm, Jessie
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 377-389
Persistent link: https://www.econbiz.de/10011508226
Saved in:
2
The Delphi hierarchy process-based study of quality engineering in Malaysia and
Indonesia
automotive companies
Putri, Nilda Tri
;
Shari Mohd Yusof
;
Irianto, Dradjad
- In:
The TQM journal : the international review of …
26
(
2014
)
6
,
pp. 566-576
Persistent link: https://www.econbiz.de/10010426602
Saved in:
3
Examining the implementation of ISO 9001 in Indonesian construction companies
Willar, Debby
;
Coffey, Vaughan
;
Trigunarsyah, Bambang
- In:
The TQM journal : the international review of …
27
(
2015
)
1
,
pp. 94-107
Persistent link: https://www.econbiz.de/10010492424
Saved in:
4
Does internal control contribute to quality management in higher education institutions? :
Indonesia
's adoption experience of the COSO integrated framework
Sofyani, Hafiez
;
Haslida Abu Hasan
;
Zakiah Saleh
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2162-2180
Persistent link: https://www.econbiz.de/10014456856
Saved in:
5
Evaluating quality management of road construction projects : a Delphi study
Willar, Debby
;
Trigunarsyah, Bambang
;
Dewi, Anak Agung …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 2003-2027
Persistent link: https://www.econbiz.de/10014380894
Saved in:
6
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
7
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
8
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
9
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
10
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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