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An analysis of total quality management (TQM) practices in Zambian secondary schools : a survey of Lusaka district
Nawelwa, Joyce; Sichinsambwe, Chanda; Mwanza, Bupe Getrude - In: The TQM journal : the international review of … 27 (2015) 6, pp. 716-731
Persistent link: https://www.econbiz.de/10011507273
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A path causal model of the effect of TQM practices on teachers' job satisfaction in schools in Qatar
El-Kassem, Rima Charbaji - In: The TQM journal : the international review of … 36 (2024) 4, pp. 1145-1161
Persistent link: https://www.econbiz.de/10014547971
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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Improvements of public library service quality : perspective of libraries and study centres
Hallberg, Anette; Sipos-Zackrisson, Katarina - In: The TQM journal : the international review of … 22 (2010) 1, pp. 89-100
Persistent link: https://www.econbiz.de/10003943631
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Quality assurance in Canadian police services
Cukier, Wendy; Barkel, Erin; Vaughan, Tania; Gekas, George - In: The TQM journal : the international review of … 24 (2012) 4, pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
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Rural small firm service quality : an exploratory study
Moyes, David - In: The TQM journal : the international review of … 24 (2012) 3, pp. 248-259
Persistent link: https://www.econbiz.de/10009554248