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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
65
Qualitätsmanagement
65
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
Relationship marketing
31
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25
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Higher education institution
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Antony, Jiju
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Palumbo, Rocco
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Baccarani, Claudio
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Cassia, Fabio
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Ciasullo, Maria Vincenza
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Dandis, Ala' Omar
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Fitzgerald, Gerard
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Huang, Chih-Hsuan
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Shahin, Arash
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Wu, Hsin-Hung
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Al Haj Eid, Mohammad Badi’
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Bonfanti, Angelo
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Cobelli, Nicola
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Cosimato, Silvia
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Cronemyr, Peter
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Datta, Rabindranath
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Gremyr, Ida
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Gupta, Sumana
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Ilyas, Maryam
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Li, Li
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McDermott, Olivia
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Moyes, David
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Sony, Michael
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Ugolini, Marta Maria
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Abu Ajamieh, Maha Waleed
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Abu Bakar, Juhaida
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Adewale, Abideen A.
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Adinolfi, Paola
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Agrawal, Gaurav
1
Ahmad Jusoh
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Ahmed, Ezaz
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The TQM journal : the international review of organizational improvement
Discussion paper series / IZA
632
NBER working paper series
625
Working paper / National Bureau of Economic Research, Inc.
560
Journal of econometrics
547
NBER Working Paper
546
International journal of hospitality management
408
Journal of retailing and consumer services
335
IZA Discussion Paper
324
Economics of education review
316
The service industries journal
297
Journal of business research : JBR
277
CESifo working papers
260
CEMMAP working papers / Centre for Microdata Methods and Practice
249
Economics letters
238
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
211
Discussion paper / Centre for Economic Policy Research
195
Management science : journal of the Institute for Operations Research and the Management Sciences
185
Journal of business & economic statistics : JBES ; a publication of the American Statistical Association
181
Auditing : a journal of practice & theory
176
The accounting review : a publication of the American Accounting Association
171
Econometric theory
168
International journal of contemporary hospitality management
165
Discussion paper / Tinbergen Institute
164
Working paper
164
Journal of economic behavior & organization : JEBO
158
IZA Discussion Papers
156
Services marketing quarterly
140
Journal of air transport management
139
Journal of hospitality marketing & management
138
Discussion paper
135
Econometric reviews
132
Journal of Services Marketing
130
Applied economics
128
European journal of operational research : EJOR
126
Journal of travel and tourism marketing
123
Journal of public economics
122
Policy research working paper : WPS
121
Tourism management : research, policies, practice
120
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ECONIS (ZBW)
130
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1
An analysis of total quality management (TQM) practices in Zambian secondary schools : a survey of Lusaka district
Nawelwa, Joyce
;
Sichinsambwe, Chanda
;
Mwanza, Bupe Getrude
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 716-731
Persistent link: https://www.econbiz.de/10011507273
Saved in:
2
A path causal model of the effect of TQM practices on teachers' job satisfaction in schools in Qatar
El-Kassem, Rima Charbaji
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1145-1161
Persistent link: https://www.econbiz.de/10014547971
Saved in:
3
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
4
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
5
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
6
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
7
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
8
Improvements of public library service quality : perspective of libraries and study centres
Hallberg, Anette
;
Sipos-Zackrisson, Katarina
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 89-100
Persistent link: https://www.econbiz.de/10003943631
Saved in:
9
Quality assurance in Canadian police services
Cukier, Wendy
;
Barkel, Erin
;
Vaughan, Tania
;
Gekas, George
- In:
The TQM journal : the international review of …
24
(
2012
)
4
,
pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
Saved in:
10
Rural small firm service quality : an exploratory study
Moyes, David
- In:
The TQM journal : the international review of …
24
(
2012
)
3
,
pp. 248-259
Persistent link: https://www.econbiz.de/10009554248
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