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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Customer satisfaction
86
Kundenzufriedenheit
85
Dienstleistungsqualität
62
Service quality
62
Beziehungsmarketing
35
Relationship marketing
35
Quality management
33
Qualitätsmanagement
33
Consumer behaviour
27
Konsumentenverhalten
27
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11
Kundenservice
11
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10
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4
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1
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English
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Dandis, Ala' Omar
4
Baccarani, Claudio
3
Shahin, Arash
3
Vigolo, Vania
3
Al Haj Eid, Mohammad Badi’
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Kristensen, Kai
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Natarajan, Thamaraiselvan
2
Ni, Arnt Kyawt
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Sahney, Sangeeta
2
Abosag, Ibrahim
1
Abu Siam, Yousef Ibrahim
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmad, Zeshan
1
Ahmed, Ezaz
1
Ajmal, Mian M.
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Al Asheq, Ahmed
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Alagiriswamy, Ravikumar
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Albadry, Omaima Munawar
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Alhamzah F. Abbas
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Alsharif, Ahmed H.
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Awwad, Mohammad Suleiman
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Aziz, Rasha Abd El
1
Banuro, Francis Yaw
1
Banuro, Joseph Kwaku
1
Blank, Cornelia
1
Boly, Vincent
1
Bouranta, Nancy
1
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The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
450
International journal of hospitality management
390
Journal of business research : JBR
327
The journal of services marketing
221
Journal of Services Marketing
205
The service industries journal
192
Tourism management : research, policies, practice
179
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
174
Journal of travel and tourism marketing
167
Journal of hospitality marketing & management
157
International journal of contemporary hospitality management
151
International Journal of Bank Marketing
119
European Journal of Marketing
114
Services marketing quarterly
111
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
110
Journal of service research : JSR
106
Cogent business & management
105
SpringerLink / Bücher
103
Journal of air transport management
94
Service business
93
International Journal of Contemporary Hospitality Management
91
Psychology & marketing
91
Journal of service management
89
Asia Pacific journal of marketing and logistics
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
The TQM Magazine
86
Tourism management perspectives : TMP
84
Journal of the Academy of Marketing Science
80
Industrial marketing management : the international journal for industrial and high-tech firms
79
International journal of productivity and quality management : IJPQM
79
International journal of services and operations management
76
International Journal of Quality & Reliability Management
71
International journal of quality and service sciences
71
Journal of strategic marketing
70
Total quality management & business excellence
68
Managing service quality : MSQ ; an international journal
66
The international journal of bank marketing : IJBM
66
International journal of quality & reliability management
65
European journal of marketing : EJM
63
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ECONIS (ZBW)
87
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1
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
2
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
Saved in:
3
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
Saved in:
4
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
5
Prioritizing service attributes for quality up-gradation of Indian railway stations
Gupta, Sumana
;
Datta, Rabindranath
- In:
The TQM journal : the international review of …
24
(
2012
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009514451
Saved in:
6
From expectations and needs of service customers to control chart specification limits
Gregorio, Ruben
;
Cronemyr, Peter
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10008938676
Saved in:
7
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
8
A holistic framework to embed good company practice for customer retention
McCrory, Barbara
;
Pilcher, Nick
;
McMillan, Janice
- In:
The TQM journal : the international review of …
29
(
2017
)
2
,
pp. 257-275
Persistent link: https://www.econbiz.de/10011643357
Saved in:
9
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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