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What contributes to auditee satisfaction in external ISO 9001 audits?
Lenning, Jan; Gremyr, Ida; Raharjo, Hendry - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1877-1895
Persistent link: https://www.econbiz.de/10014320957
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QMS external quality auditors' education framework : findings from an iterative Delphi study
Wahid, Roslina Ab; Grigg, Nigel Peter - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1320-1340
Persistent link: https://www.econbiz.de/10013537691
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Management systems audit in the annex SL context
Roncea, Cristinel - In: The TQM journal : the international review of … 28 (2016) 5, pp. 786-796
Persistent link: https://www.econbiz.de/10011610911
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The relationship between different types of leadership, client's identity, and self-confidence and auditors' impartiality
Salehi, Mahdi; Ghaderi, Alireza; Hashemisima, Habibe; … - In: The TQM journal : the international review of … 34 (2022) 6, pp. 2030-2055
Persistent link: https://www.econbiz.de/10014320987
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The impact of Covid-19 on organisational commitment with mediating role of satisfaction among the Iraqi auditors
Dashtbayaz, Mahmoud Lari; Salehi, Mahdi; Mozan, Sadeq - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1743-1760
Persistent link: https://www.econbiz.de/10014380876
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis; Adamidou, Afroditi - In: The TQM journal : the international review of … 28 (2016) 3, pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
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Testing the three Rs model of service quality
Moyes, David; Cano-Kourouklis, Michele; Scott, Joan - In: The TQM journal : the international review of … 28 (2016) 3, pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
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A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Gupta, Sumana; Datta, Rabindranath - In: The TQM journal : the international review of … 28 (2016) 3, pp. 496-526
Persistent link: https://www.econbiz.de/10011508302
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264