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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
74
Qualitätsmanagement
74
Customer satisfaction
62
Kundenzufriedenheit
62
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Antony, Jiju
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Palumbo, Rocco
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Baccarani, Claudio
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Cobelli, Nicola
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The TQM journal : the international review of organizational improvement
NBER working paper series
1,446
Working paper / National Bureau of Economic Research, Inc.
1,346
NBER Working Paper
1,196
Discussion paper / Centre for Economic Policy Research
536
CESifo working papers
448
Discussion paper series / IZA
414
International journal of hospitality management
409
Journal of health economics
408
The European journal of health economics : HEPAC ; health economics in prevention and care
367
Health economics
355
Journal of retailing and consumer services
338
Journal of business research : JBR
309
The service industries journal
303
Health affairs : at the intersection of health, health care, and policy
252
Working paper
252
Journal of health organization and management
243
IZA Discussion Paper
241
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
234
SpringerLink / Bücher
223
Policy research working paper : WPS
218
The journal of services marketing
216
World Bank E-Library Archive
201
Health economics review
199
Health care management review : HCM review
187
CESifo Working Paper Series
174
Auditing : a journal of practice & theory
173
The American economic review
169
International journal of contemporary hospitality management
165
Journal of public economics
161
Applied economics
157
European journal of operational research : EJOR
154
Economic modelling
151
Discussion paper
146
Economics letters
146
Journal of air transport management
142
Services marketing quarterly
142
Journal of hospitality marketing & management
138
The European journal of health economics
133
World Bank Policy Research Working Paper
132
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ECONIS (ZBW)
148
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1
Using HCAHPS data to improve hospital care quality
Carter, John C.
;
Silverman, Fred N.
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 974-990
Persistent link: https://www.econbiz.de/10011616733
Saved in:
2
Quality and costs in health care : using target costing in support of bundled payment programs
Sedevich-Fons, Leonardo
- In:
The TQM journal : the international review of …
35
(
2023
)
6
,
pp. 1490-1513
Persistent link: https://www.econbiz.de/10014326390
Saved in:
3
Value co-creation in the health-care ecosystem for sustained excellence : realization of patient-centered medicine through task shifting of nurses
Katsuda, Atsushi
;
Naito, Yoshiyuki
;
Ishihara, Toshihiko
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 832-846
Persistent link: https://www.econbiz.de/10014513417
Saved in:
4
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
5
Preparedness for hospital practice in assuring quality of care
Noor Hazilah Abd Manaf
;
Ghazali, Roslan Johari Dato Mohd
; …
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 834-846
Persistent link: https://www.econbiz.de/10011616627
Saved in:
6
An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit
;
Vrat, Prem
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
Saved in:
7
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
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8
Improving service quality in healthcare organisations through geomarketing statistical tools
Cavallone, Mauro
;
Magno, Francesca
;
Zucchi, Alberto
- In:
The TQM journal : the international review of …
29
(
2017
)
5
,
pp. 690-704
Persistent link: https://www.econbiz.de/10011799103
Saved in:
9
Dream or reality? : a recipe for sustainable and innovative health care ecosystems
Palumbo, Rocco
;
Cosimato, Silvia
;
Tommasetti, Aurelio
- In:
The TQM journal : the international review of …
29
(
2017
)
6
,
pp. 847-862
Persistent link: https://www.econbiz.de/10011804578
Saved in:
10
The role of loyalty programs in healthcare service ecosystems
Gambarov, Vusal
;
Sarno, Debora
;
Hysa, Xhimi
;
Calabrese, …
- In:
The TQM journal : the international review of …
29
(
2017
)
6
,
pp. 899-919
Persistent link: https://www.econbiz.de/10011804588
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