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Measuring Internet banking service quality : an empirical evidence
Mir, Rouf Ahmad; Rameez, Raja; Tahir, Nida - In: The TQM journal : the international review of … 35 (2023) 2, pp. 492-518
Persistent link: https://www.econbiz.de/10014321221
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Institutions and technology in the value co-creation process of restaurant consumers : a service-dominant logic perspective
Scarlett, Gabriella; Reksoprawiro, Ricky; Amelia, Novi; … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 357-376
Persistent link: https://www.econbiz.de/10013338036
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A data examination on a supermarket dataset in Taiwan
Tang, Yung Tai; Yang, Hao-Wei; Lo, Ming-Min; Wu, Hsin-Hung - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1942-1957
Persistent link: https://www.econbiz.de/10014320966
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Factorial structure for Six Sigma project barriers in Indian manufacturing and service industries
Ambekar, Suhas; Hudnurkar, Manoj - In: The TQM journal : the international review of … 29 (2017) 5, pp. 744-759
Persistent link: https://www.econbiz.de/10011799564
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An optimal integrated QSMS model from cluster analysis
Odigie, Michael E.; Badar, M. Affan; Sinn, John W.; … - In: The TQM journal : the international review of … 29 (2017) 3, pp. 438-466
Persistent link: https://www.econbiz.de/10011703578
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608