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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Consumer behaviour"
~subject:"USA"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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Consumer behaviour
USA
Customer satisfaction
66
Kundenzufriedenheit
66
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38
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Konsumentenverhalten
37
Beziehungsmarketing
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Pérez, Andrea
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
384
Journal of business research : JBR
247
International journal of hospitality management
230
The journal of services marketing
140
International journal of consumer studies
110
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
95
Psychology & marketing
91
International journal of contemporary hospitality management
87
The service industries journal
85
Cogent business & management
82
Services marketing quarterly
75
Applied economics
69
Journal of international money and finance
64
European journal of marketing : EJM
63
Journal of service research : JSR
59
Asia Pacific journal of marketing and logistics
58
Tourism management : research, policies, practice
58
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
57
Journal of service management
56
Service business
49
The American economic review
49
Journal of strategic marketing
48
Journal of marketing management : MM
47
The international review of retail, distribution and consumer research
47
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
46
Journal of the Academy of Marketing Science
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
Economics letters
42
International journal of retail & distribution management
41
The review of economics and statistics
41
Journal of consumer behaviour : an international research review
40
Applied financial economics
38
Technological forecasting & social change : an international journal
38
The economic journal : the journal of the Royal Economic Society
38
International journal of electronic marketing and retailing : IJEMR
37
Journal of air transport management
37
Tourism management perspectives : TMP
37
Managing service quality : MSQ ; an international journal
36
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ECONIS (ZBW)
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1
Consumer attitudes on mobile payment services : results from a proof of concept test
Arvidsson, Niklas
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
2
,
pp. 150-170
Persistent link: https://www.econbiz.de/10010343504
Saved in:
2
Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab
;
Kumar, Amresh
;
Makkad, Munish
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
Saved in:
3
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
4
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
5
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
6
Perceived customer participation and work engagement : the path through emotional labor
Yoo, Jaewon
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1009-1024
Persistent link: https://www.econbiz.de/10011618710
Saved in:
7
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
8
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
9
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Saved in:
10
Service quality and word of mouth : a study of the banking sector
Choudhury, Koushiki
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 612-627
Persistent link: https://www.econbiz.de/10010423924
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