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Explaining customer satisfaction with complaint handling
Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: The international journal of bank marketing : IJBM 28 (2010) 2, pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
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Testing perceived relational benefits as satisfaction and behavioral outcomes drivers
Dimitriadis, Sergios - In: The international journal of bank marketing : IJBM 28 (2010) 4, pp. 297-313
Persistent link: https://www.econbiz.de/10008647655
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Are inertia and calculative commitment distinct constructs? : an empirical study in the financial services sector
Yanamandram, Venkata; White, Lesley - In: The international journal of bank marketing : IJBM 28 (2010) 7, pp. 569-584
Persistent link: https://www.econbiz.de/10008738380
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Customer switching behaviour in the Chinese retail banking industry
Clemes, Michael D.; Gan, Christopher; Zhang, Dongmei - In: The international journal of bank marketing : IJBM 28 (2010) 7, pp. 519-546
Persistent link: https://www.econbiz.de/10008738386
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Offline and online banking : where to draw the line when building trust in e-banking?
Yap, Kenneth B.; Wong, David H.; Loh, Claire; Bak, Randall - In: The international journal of bank marketing : IJBM 28 (2010) 1, pp. 27-46
Persistent link: https://www.econbiz.de/10003940926
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Modelling customer loyalty in financial services : a hybrid of formative and reflective constructs
Baumann, Chris; Elliott, Greg; Hamin, Hamin - In: The international journal of bank marketing : IJBM 29 (2011) 3, pp. 247-267
Persistent link: https://www.econbiz.de/10009011787
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The effect of behavioural activation and inhibition on CRM adoption
Vella, Joseph; Caruana, Albert; Pitt, Leyland F. - In: The international journal of bank marketing : IJBM 30 (2012) 1, pp. 43-59
Persistent link: https://www.econbiz.de/10009510582
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Credit where it is due : drivers of loyalty to credit cards
Parahoo, Sanjai K. - In: The international journal of bank marketing : IJBM 30 (2012) 1, pp. 4-19
Persistent link: https://www.econbiz.de/10009510585
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Do ongoing relationships buffer the effects of service recovery on customers̕ trust and loyalty?
Santos, Cristiane Pizzutti dos; Basso, Kenny - In: The international journal of bank marketing : IJBM 30 (2012) 3, pp. 168-192
Persistent link: https://www.econbiz.de/10009553733
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Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal; Vaithianathan, Sridhar - In: The international journal of bank marketing : IJBM 33 (2015) 2, pp. 122-142
Persistent link: https://www.econbiz.de/10011326063