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Perceptions of fairness in financial services: an analysis of distribution channels
Sekhon, Harjit; Roy, Sanjit; Devlin, James - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 171-190
Persistent link: https://www.econbiz.de/10011486745
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Service excellence in UK retail banking : customers' perspectives of the important antecedents
Sekhon, Harjit; Al-Eisawi, Dima; Roy, Sanjit; … - In: The international journal of bank marketing : IJBM 33 (2015) 7, pp. 904-921
Persistent link: https://www.econbiz.de/10011490749
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Dimensional hierarchy of trustworthiness of financial service providers
Roy, Sanjit Kumar; Shekhar, Vaibhav - In: The international journal of bank marketing : IJBM 28 (2010) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10003940929
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Relationship marketing strategies of Indian banks in the wake of the global economic slowdown
Roy, Sanjit Kumar (contributor) - 2012
Persistent link: https://www.econbiz.de/10009581875
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Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
Cover Image
Dimensional hierarchy of trustworthiness of financial service providers
Roy, Sanjit Kumar; Shekhar, Vaibhav - In: The international journal of bank marketing : IJBM 28 (2010) 1, pp. 47-65
Persistent link: https://www.econbiz.de/10008370068
Cover Image
Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty
Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-190
Persistent link: https://www.econbiz.de/10008820720